Nahira McNair
Philadelphia,PA
Summary
Innovative and results-driven IT Support Specialist with experience in troubleshooting, system administration, and data analysis. Strong ability to identify and resolve technical issues, ensuring seamless IT operations. Adept at providing exceptional customer support, enhancing system efficiency, and maintaining network security. Excellent communication skills and a proven track record of training and mentoring teams for increased productivity. Passionate about cybersecurity and network administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PATCO
08.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Court Clerk
City of Philadelphia
03.2024 - 07.2025
- Process legal documents and maintain accurate court records
- Assist judges, attorneys, and the public with case information
- Schedule hearings and manage court dockets
- Ensure compliance with legal procedures and confidentiality policies
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
IT Support Specialist
UPS
02.2022 - 04.2023
- Provided Tier 1 IT support to non-technical internal users, resolving hardware, software, and network issues
- Managed and processed support requests using ticketing systems, reducing downtime by 25%
- Installed and configured new computers and mobile devices per company policies
- Diagnosed and resolved desktop issues, improving system reliability and efficiency
Data Analyst Intern
University of Pennsylvania Hospital
09.2021 - 03.2022
- Cleaned and validated data, improving database accuracy and analysis efficiency
- Monitored and controlled data uploads, ensuring seamless data integration
- Identified and interpreted data trends, presenting insights through visual charts
- Investigated and resolved data inconsistencies, enhancing reporting accuracy
Education
Bachelor of Science - Cyber Security
Pennsylvania State University
06-2026
Skills
- UNIX Platforms
- Wireless Networking
- Data Connectivity
- Helpdesk Call Support
- Hardware & Network Troubleshooting
- IT Ticketing Systems
- System Administration
- Root Cause Investigation
Certification
- PMP - Project Management Professional
Timeline
Customer Service Representative
PATCO
08.2025 - Current
Court Clerk
City of Philadelphia
03.2024 - 07.2025
IT Support Specialist
UPS
02.2022 - 04.2023
Data Analyst Intern
University of Pennsylvania Hospital
09.2021 - 03.2022
Bachelor of Science - Cyber Security
Pennsylvania State University
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