Denzel Davis
Princeton
Summary
Detail-oriented and motivated computer science graduate with a minor in cybersecurity, possessing a solid foundation in technical support and customer service. Currently engaged in a full-time remote tech support role, demonstrating strong problem-solving skills and a commitment to delivering exceptional service. Eager to leverage existing skills in an entry-level tech position while embracing training opportunities for professional growth. Authorized to work in the U.S. for any employer and open to relocation, showcasing flexibility and dedication to advancing within the tech industry.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica
05.2021
- Tech support
- Product: Mint
Tech Support
IBEX Global
06.2024 - Current
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
Education
Bachelor's - COMPUTER SCIENCE
BLUEFIELD STATE
Bluefield, WV05.2021
Skills
- Proficient in C for two years
- One year of CSS experience
- HTML coding skills
- Basic Linux proficiency
- Proficient in Linux/Unix
- Proficient in Unity
- Proficient in Unreal Engine
- Risk assessment and mitigation
- C/C coding
- Experience in MySQL query optimization
- Computer science expertise
- Skilled in Visual Basic development
- User interface design
Timeline
Tech Support
IBEX Global
06.2024 - Current
Customer Service Representative
Alorica
05.2021
Bachelor's - COMPUTER SCIENCE
BLUEFIELD STATE
Assessments
- Technical Support — Proficient October 2019 Performing software, hardware, and network operations. Full results: Proficient
- Basic Computer Skills: PC — Highly Proficient October 2019 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Highly Proficient
- Data entry: Attention to detail — Proficient September 2021 Maintaining data integrity by detecting errors Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS
- C++, HTML/CSS, Linux/Unix, Visual Basic, MySQL, and Python
- Team player, works well with others
- Fast thinker
- Q & A tester
- Tech friendly
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