Lashawna Watts

• Take inbound calls and assist co workers with service request resolution requirements, actions and timelines
• Work large volume and complex service requests
• Inbound calls
• Handle Email and Chat Correspondence
• Contact customer by telephone to communicate service

• Team Leads

• Fair housing regulations

• Finance and accounting

• Inbound Calls

• Outbound Calls

• Customer Service

• Loan processing

• problem Solving

• Scheduled reservations for customers

• Reviewing Closing disclosure/Escrow

• Discussing APR

• Resolved payment and order disputes

• Confirmed payments, refunds, etc.

• Maintained up-to-date knowledge of customer accounts

• Provided excellent technical support

• Outlook • Excel • EDMS • Microsoft teams • Lakewood

• Enrolling clients in to the program

• Filling prescriptions

• Re filling prescriptions

• speaking with clients and healthy care providers

• Maintaining records of new and existing patients

• Light troubleshooting of patients account.

• Locate and obtain patients information

• Microsoft word, excel, outlook

• Provided assistance to clients

• Answered phone and assisted customers with changes • Explained products and benefits

• Clinical, Printer
• Black and white printer, Konica Biz hub Pro 100
• Color Printer, Konica Biz hub 1052
• Receiving orders
• Processing orders
• Printing
• Scanning
• Mail sorting
• Fax
• SAP
• Microsoft
• Excel
• Power point

• Making phone calls
• Place outbound calls and receive inbound calls
• Interact with medical offices, healthcare providers and office administrators
• Read script and verify affiliated Provider Data
• Perform data entry to update Provider Data
• Maintain confidentiality of provider information
• Excel
• Outlook
• Microsoft Word
• Maintained up-to-date knowledge of customer accounts

Providing services and assistance to improve the social and psychological functioning of children.

• Following the care plan that is provided

• Light Cleaning and cooking

• Administering medication to the children

• one on one counseling with each child

• positive activity, board games, video games, movies, going to the mall, six flags, library

• Following the care plan directed by the supervising nurse
• Assisting with bathing and grooming, dressing and feeding
• Light cleaning