Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nahla Benzina

Chicago,IL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

MedWiz Pharmacy
01.2021 - 11.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Passenger Assistance

Prospect/O'hare INT Airport
01.2019 - 03.2020
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.

Brand Associate

Old Navy, Gap
01.2018 - 11.2019
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.

Manager

Sears Hometown & Outlet Stores Inc.
03.2016 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Customer Service Call Center Supervisor

Sears Call Center
07.2015 - 01.2016
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Education

Associate of Science - Industrial Design

Aviron Technical Institute of Montreal
Montreal, Canada
07.2015

High School Diploma -

Beni Yakhlef High School
Casablanca, Morocco
06.2014

Academic Year - Math/ Informatics/ Physics

Faculty of Sciences And Technologies
Mohammedia, Morocco
06.2014

Skills

  • Team Collaboration
  • Customer Interaction
  • Sales Expertise
  • Cash Register Operations
  • Adaptability and calm in difficult situations
  • High energy
  • Trustworthy and professional
  • Strong communication skills

Certification

  • Pharmacy technician License
  • PT - Phlebotomy Technician
  • First Aid/ CPR/ AED Training

Languages

French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

MedWiz Pharmacy
01.2021 - 11.2022

Passenger Assistance

Prospect/O'hare INT Airport
01.2019 - 03.2020

Brand Associate

Old Navy, Gap
01.2018 - 11.2019

Manager

Sears Hometown & Outlet Stores Inc.
03.2016 - 01.2018

Customer Service Call Center Supervisor

Sears Call Center
07.2015 - 01.2016

Associate of Science - Industrial Design

Aviron Technical Institute of Montreal

High School Diploma -

Beni Yakhlef High School

Academic Year - Math/ Informatics/ Physics

Faculty of Sciences And Technologies

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Nahla Benzina