Nahlia Urwin
Des Moines,IA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
4
4
years of professional experience
Work History
Package Handler
Fed Ex Ground
Superior, IA
10.2023 - 05.2024
- Keep workplace clean and tidy. Unload/load packages in trucks.
Waitress
Asian palace
Spirit Lake, IA
10.2022 - 10.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Food Runner
Okoboji Store
Okoboji, IA
03.2022 - 05.2022
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
Cashier
Walmart
Spirit Lake, IA
03.2021 - 03.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Life Guard
Bridges Bay Resort Okoboji
Okoboji, IA
08.2020 - 03.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Maintained constant surveillance of patrons in the swimming area at all times.
Education
High School Diploma -
Spirit Lake High School
Spirit Lake, IA05-2024
Skills
- Heavy Lifting
- Detail oriented
- Fast learner
- Hygiene standards
- Waiting tables
- Customer Service
- Cash Handling
- Customer Assistance
- Conflict Resolution
- Order Taking
- Written and verbal communication
- Time management skills
- Cleaning and sanitizing
- Issue Resolution
Timeline
Package Handler
Fed Ex Ground
10.2023 - 05.2024
Waitress
Asian palace
10.2022 - 10.2023
Food Runner
Okoboji Store
03.2022 - 05.2022
Cashier
Walmart
03.2021 - 03.2022
Life Guard
Bridges Bay Resort Okoboji
08.2020 - 03.2021
High School Diploma -
Spirit Lake High School