Summary
Overview
Work History
Education
Skills
Timeline
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Nahom Agize

Madison,SD

Summary

Offering solid foundation in customer service and technical aptitude, eager to learn and develop in this environment. Brings willingness to quickly grasp new concepts and technical procedures, paired with proven ability to apply problem-solving skills. Ready to use and develop troubleshooting abilities and customer support expertise in role. customer need and better performance.

Overview

1
1
year of professional experience

Work History

ITS Support Technician

Dakota State University
02.2025 - Current
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Managed inventory of hardware components for timely replacement or repair as needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Trained users on how to operate components and systems.
  • Solved Around 90 percent of technical issues using bomb guard remote access support system.
  • Used the TDX ticketing system to manage over 20+ technical support requests weekly.
  • Assisted users with DUO mobile authentication issues and password resets.


Education

Bachelor of Science - Computer Science Major,AI Minor

Dakota State University
Madison, SD
01-2029

Skills

  • Troubleshooting abilities
  • Remote support
  • C- Programming language
  • Python programming language
  • Technical support
  • Troubleshooting skills
  • Repair skills
  • Microsoft office
  • SQL
  • Phone etiquette

Timeline

ITS Support Technician

Dakota State University
02.2025 - Current

Bachelor of Science - Computer Science Major,AI Minor

Dakota State University

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Nahom Agize