Timeline
Work Preference
Work History
Education
Skills
Summary
Work Availability
tech
Barista

Nahshon

Timeline

tech support

ACME technologies
07.2025 - Current

Associate of Science - Technology

Yale University
01.2012 - 01.2025

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Paid time offCompany CultureWork-life balanceWork from home option

Work History

tech support

ACME technologies
07.2025 - Current
  • Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
  • Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
  • Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
  • Enhanced user experience by providing timely and effective tech support to students and faculty.
  • Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
  • Supported fellow crew members in their professional development through mentoring and sharing technical knowledge as an experienced F-16 Crew Chief.
  • Provided technical support to sales teams, assisting them in addressing client concerns and securing contracts.

Education

Associate of Science - Technology

Yale University
New Haven, CT
01.2012 - 01.2025

Skills

Tech support

Extracorporeal life support

Academic support strategies

Technical specification adherence

Variable rate technology

Cisco technologies expertise

Musculoskeletal system support

Propeller cleaning techniques

Summary

Offering foundation in technology concepts and strong willingness to learn and grow within tech support environment. Contributes ability to quickly grasp new systems and tools, and excels in troubleshooting and system configuration. Ready to use and develop troubleshooting and system configuration skills in [Desired Position] role. Knowledgeable [Desired Position] with proven background in assisting peers with tech-related issues through effective problem-solving. Developed and maintained various tech initiatives that improved efficiency and user experience. Demonstrated strong communication and troubleshooting skills, ensuring seamless tech support in collaborative settings.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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tech

well i can type code

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Nahshon