Nahusenay Berihun

Kindred Hospital Seattle First Hill

01.2020 - Current

Serve as the first point of contact for patients, family members, and visitors, providing directions, information, and compassionate support in a professional hospital environment.
Collaborate daily with nurses, physicians, and administrative staff to ensure a safe and welcoming environment for all patients and visitors.
Assist with patient admissions and discharges, including printing and organizing paperwork for the referral manager, and ensuring confidentiality in compliance with HIPAA standards.
Answer incoming hospital phone calls and direct them to appropriate departments, ensuring efficient and courteous communication.
Support patient transport, monitor safety during transfers, and offer comfort measures to patients and families in stressful or emotional situations.
Respond to medical emergencies, codes, and patient crises—providing immediate CPR assistance and notifying the appropriate clinical team.
Utilize de-escalation techniques and empathy when interacting with distressed or anxious patients and family members to maintain a calm, therapeutic environment.
Monitor and maintain hospital safety protocols including fire prevention, infection control compliance, and restricted-area management.
Document daily reports, patient interactions, and incident summaries with accuracy and professionalism.

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Summary