Nahyriann Cruz
Lawrence,MA
Summary
Bilingual professional with experience in healthcare, client care, and customer service. Expertise in communication, scheduling, and organization within fast-paced environments. Quick to learn new systems with strong attention to detail, capable of working independently or collaboratively. Committed to professionalism and confidentiality, ensuring a positive experience for clients and colleagues.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Private Caregiver
Caregiving
Andover, Haverhill , Westford , Massachusetts
11.2025 - 06.2026
- Provided daily personal care to clients, assisting with activities of daily living.
- Communicated with clients to assess needs and preferences, ensuring personalized care.
- Collaborated with family members to develop tailored care plans for each client.
- Engaged elderly clients through companionship, participating in conversations and accompanying them on outings.
- Administered medications per prescribed schedules and guidelines, ensuring compliance with health standards.
- Monitored vital signs and medication use, documenting variances to identify potential health concerns.
- Documented care services delivered, tracking changes in client conditions for accurate health records.
Prescott House
Certified Nursing Assisant
North Andover, Massachusetts
09.2024 - 10.2025
- Monitored vital signs, alerting nursing staff to changes for timely medical response.
- Supported patients in daily living activities and personal hygiene to enhance comfort and well-being.
- Responded promptly to call lights and addressed patient needs efficiently.
- Ensured cleanliness and organization of patient rooms and common areas to promote a safe and welcoming environment.
- Accurately documented patient care activities in electronic health records.
United Parcel Sercive
PACKAGE HANDLER, United Parcel Service
Chelmsford, Massachusetts
03.2021 - 02.2022
- Executed daily operations with precision to meet service standards.
- Organized and prioritized tasks to achieve service goals effectively.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Leveraged software and tools to optimize workflows and improve operational performance.
Receptionist
Lawrence Training School
Lawrence, Massachusetts
06.2019 - 11.2019
- Answered incoming calls, took messages, and transferred calls to relevant departments.
- Delivered excellent customer service while engaging with internal and external customers.
- Maintained tidy reception area, ensuring a welcoming environment for visitors.
- Assisted with administrative tasks, streamlining filing and data entry processes.
- Provided participants with information regarding programs and services.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06-2021
Skills
- Personal care
- Medication administration
- Vital sign monitoring
- Care documentation
- Patient support
- Patient confidentiality
- Client & patient relations
- Customer engagement
- Data management
- Phone and email communication
- Scheduling
- Time management
- Multitasking
- Adaptability
- Bilingual: English & Spanish
- Fast-paced work environment
Certification
- Dementia Training Certification
- CPR Certification
- CNA Certification
Timeline
Private Caregiver
Caregiving
11.2025 - 06.2026
Prescott House
Certified Nursing Assisant
09.2024 - 10.2025
United Parcel Sercive
PACKAGE HANDLER, United Parcel Service
03.2021 - 02.2022
Receptionist
Lawrence Training School
06.2019 - 11.2019
High School Diploma -
Lawrence High School