NAHZIER HARPER
South Amboy,NJ
Summary
I'm ready to work. I put my all in as a dedicated food service manager with 7 years of experience overseeing staff and operations for shoprite. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
11
11
years of professional experience
Work History
Merchandiser
PepsiCo
Piscataway, New Jersey
06.2021 - Current
- Stock the shelves
- Use a hand jack
- Lift over 50 pounds
- Work 10 hours
- Organize back room
- Rotate out of date
Assistant Deli Manager
ShopRite
Perth Amboy, USA
01.2016 - Current
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Completed 6 years inventories of food and material stocks.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Managed team of 22 employees in high-volume deli.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Created effective marketing promotions to improve business.
- Supervised staff preparing and serving meals per day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Worked closely with shop rite, chef and cooks to determine menu plans for special events or occasions.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Obtained highest rating from county health department year over year.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJSkills
- Catering services
- Cost reductions
- Promotional planning
- Staff training
- Team direction
- Sanitation
- Training
- Purchasing
- Recruitment and hiring
- Cdl A class
Timeline
Merchandiser
PepsiCo
06.2021 - Current
Assistant Deli Manager
ShopRite
01.2016 - Current
High School Diploma -
New Brunswick High School