NAICA PLAISIR
Boynton Beach,FL
Summary
My Objective is to obtain and hold a position at a company where I can be an asset to the company as well as learn, progress, and expand my work experience to its fullest potential. I am highly proficient in data entry with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Fast Signs
11.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Inbound Customer Service Representative
USAA
04.2023 - 10.2023
- Build rapport with members to solve member issues and complaints
- Opened and closed new policy account based off member requests
- Handled disputes and notated every account with detail
- Processed member payments and account updates
- Defused volatile customer situations calmly and courteously
- Mastery of customer service management systems and databases
- Accurately documented, researched and resolved customer service issues.
Waitress
Raindancer Steakhouse
09.2021 - 03.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Put in ticket orders in a timely fashion while managing to keep aware of customer needs in between.
- Process payments transactions effectively and swiftly
- Memorized customer orders and preferences
Customer Service Representative
Petmeds
04.2018 - 07.2021
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
- The Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Processed incoming drug orders.
DATA ENTRY CLERK
JM Family
07.2014 - 03.2018
- Audited an average of 99 contracts an contracts into the contracts in an orderly warranty cancellations
- Send checks to banks and process dealer credits
- Communicate through email regarding cancellations
- Cancel and average of 115 warranties a day
- Navigated through a minimum of 3 screens
- Entered numerical data into databases with speed and accuracy using10-key pad
- Obtained scanned records and uploaded into the database.
SERVICE SPECIALIST
Teleperformance
10.2013 - 06.2014
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Directed calls to appropriate individuals and departments
- Asked open-ended questions to assess customer needs
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05.2012
Skills
- Creative problem solving
- Typing Medication Labels
- 60 WPM typing speed
- Reporting and document management
- Excellent researching abilities
- CRM and office management software
- Reporting and Document Management
- Microsoft Office
- Customer Service
Timeline
Front Desk Receptionist
Fast Signs
11.2023 - 08.2024
Inbound Customer Service Representative
USAA
04.2023 - 10.2023
Waitress
Raindancer Steakhouse
09.2021 - 03.2023
Customer Service Representative
Petmeds
04.2018 - 07.2021
DATA ENTRY CLERK
JM Family
07.2014 - 03.2018
SERVICE SPECIALIST
Teleperformance
10.2013 - 06.2014
High School Diploma -
Boynton Beach Community High School