Naidelyn Lugo
Reno,NV
Summary
Dedicated Associate with extensive experience collaborating with clients an colleagues, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Works well in completing assignments and reaches goals. Fast learner and offers knowledge to those around her.
Overview
3
3
years of professional experience
Work History
Task Associate
Ulta Beauty
Reno, NV
08.2023 - Current
- Opened, shelved and merchandised products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to place it belongs.
- Updated fixtures, planograms, ad sets to promote new and existing product.
- Worked to meet or exceed special targets for store goals, special offers and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Beauty Advisor
Ulta Beauty
Reno, NV
08.2023 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended specific hair, skin and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Front End Team Lead
Walmart
Reno, NV
01.2022 - 07.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained accurate records of sales and financial transactions.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate of Science - Nursing
Truckee Meadows Community College
Reno, NV06.2025
High School Diploma -
Reno High School
Reno, NV06.2021
Skills
- Organized
- Deliver fast and effective results to tasks and goals being handed
- Management Support
- Customer Engagement
- Oral communication
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Task Associate
Ulta Beauty
08.2023 - Current
Beauty Advisor
Ulta Beauty
08.2023 - Current
Front End Team Lead
Walmart
01.2022 - 07.2023
Associate of Science - Nursing
Truckee Meadows Community College
High School Diploma -
Reno High School