Naif Khan
Ellicott City,MD
Summary
Results-driven Sales Management Professional with a strong history in driving strategic business growth. Skilled in enhancing product marketing efforts and cultivating productive client relationships through tailored solutions and engagement. Committed to delivering maximum value by leveraging cognitive abilities and fostering teamwork.
Overview
34
34
Certifications
22
22
years of professional experience
Work History
Sales Manager
SK Fine Jewelry
Hanover, Maryland
01.2025 - Current
- Managed luxury jewelry sales floor and guided client consultations at fine jewelry showroom.
- Trained sales associates on product knowledge, clienteling, and polished customer service.
- Coordinated merchandising displays for bridal, fashion, and custom jewelry collections.
- Supervised daily sales operations, scheduling, and staff coverage across showroom hours.
- Built client relationships through personalized follow-up and repeat-visit outreach.
- Reviewed sales reports and adjusted floor focus for high-demand jewelry categories.
- Resolved customer concerns with professional service and brand-focused communication.
- Managed daily operations of the sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining an existing customer base.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Used change methodologies to increase sales and led projects for increased productivity.
Accounts Officer
Emerald Traders LLC
Windsor Mill, Maryland
11.2022 - 12.2024
- Managed accounts receivable for Emerald Traders LLC trading transactions.
- Processed customer payments and updated accounting records.
- Coordinated with sales and procurement teams on billing issues.
- Performed bank reconciliations on a regular basis.
- Processed invoices and payments to suppliers promptly and accurately.
- Reviewed expense claims and verified supporting documentation.
- Handled queries and resolved issues related to accounts, ensuring customer satisfaction.
- Prepared monthly reports for management review.
- Improved year-end inventory audit process to increase accuracy.
Retail Sales Associate
American Standard Jewelers INC
Hanover, Maryland
02.2021 - 10.2022
- Greeted customers with friendly service, enhancing overall shopping experience at American Standard Jewelers INC.
- Demonstrated rings, necklaces, and watches using product knowledge and styling guidance.
- Assessed customer needs and recommended suitable jewelry pieces and gift options.
- Assisted customers with finding the right product for their needs.
- Processed purchases, exchanges, and returns through point-of-sale systems.
- Resolved customer complaints by actively listening and providing effective solutions in a professional manner.
- Maintained organized jewelry displays and upheld high presentation standards to attract customer interest.
- Handled special orders, layaways, and repair intake for customer requests.
- Maintained composure during busy periods to effectively manage customer needs. and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided product information and answered customer questions.
- Used product knowledge to suggest items to match client needs.
- Inspected purchased items for defects before handing them over to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Cultivated relationships with regular customers through personalized service, fostering loyalty and repeat business.
- Placed special orders or called other stores to find desired items.
Business Sales Supervisor
Etihad Etisalat Mobily (KSA)
Riyadh, KSA
03.2009 - 04.2017
- Managed and maintained a comprehensive sales pipeline, tracking potential leads to optimize sales efforts.
- Identified potential leads and filtered out non-promising prospects to focus efforts on high-value opportunities.
- Conducted follow-up discussions on business plans, ensuring alignment with strategic objectives.
- Prepare proposals and track client follow-up closely.
- Support high customer satisfaction through responsive service.
- Suggest periodic goal updates to align with target customer needs.
- Monitor collections closely and follow up on outstanding payments.
- Report activity status regularly, including competitor updates, sales opportunity status, customer needs, and market events or conferences.
- Recommend quarterly improvements to solutions, policies, and services provided.
Sales Executive
Zajil Telecommunication Co. (KSA)
04.2006 - 02.2009
Sales & Marketing Executive
Mitsubishi Motors (Pakistan)
01.2005 - 12.2005
Education
Bachelor in Commerce (B-Com) -
University of Sindh
Pakistan07-2002
Secondary High School -
Al-Falah College
Hyderabad, Pakistan06-1997
Primary & Middle School -
Pakistan Embassy School
Riyadh, KSA09-1995
Skills
- Sales strategy
- Sales forecasting
- Sales data analysis
- Customer relationship management
- Account management
- Retail merchandising
- POS systems
Personal Information
Date of Birth: 1979-10-29
Certification
Feb, 2003 Orasoft Karachi, Pakistan, MCSE (Microsoft Certified System Engineer)
Languages
English, Arabic, Urdu, Turkish
Interest
Browsing the Net, Football, Snooker, Billiard, Driving, Reading
Timeline
Sales Manager
SK Fine Jewelry
01.2025 - Current
Accounts Officer
Emerald Traders LLC
11.2022 - 12.2024
Retail Sales Associate
American Standard Jewelers INC
02.2021 - 10.2022
Business Sales Supervisor
Etihad Etisalat Mobily (KSA)
03.2009 - 04.2017
Sales Executive
Zajil Telecommunication Co. (KSA)
04.2006 - 02.2009
Sales & Marketing Executive
Mitsubishi Motors (Pakistan)
01.2005 - 12.2005
Bachelor in Commerce (B-Com) -
University of Sindh
Secondary High School -
Al-Falah College
Primary & Middle School -
Pakistan Embassy School