Naijah Thomas
Perry,GA
Summary
Proven expertise in mechanical troubleshooting and customer relations, honed at Frito Lay and Kelly Services, Apple. Excelled in enhancing customer satisfaction and machine efficiency, significantly reducing handling times and maintenance issues. Demonstrated ability to exceed KPIs and maintain rigorous equipment inspection standards, contributing to company growth and operational excellence.
Professional with proven experience in machine maintenance and repair. Skilled in diagnosing mechanical issues, performing preventive maintenance, and ensuring optimal machine performance. Strong focus on team collaboration and achieving consistent results. Adaptable to changing demands, reliable, and equipped with technical expertise in troubleshooting and equipment calibration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Kelly Services, Apple
09.2021 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
BoxDrop Machine Technician
Frito Lay
09.2020 - 01.2023
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
- Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
Data Entry Analyst
Kumon Learning Center
05.2017 - 12.2022
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Performed thorough audits of existing databases to identify discrepancies and rectify inaccuracies as necessary.
- Supported company growth by diligently maintaining up-to-date database systems as required by various departments.
- Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
Education
High School Diploma -
Central Georgia Technical College
Warner Robins, GA05-2026
Skills
- Customer relations
- Call center operations
- KPI monitoring
- Mechanical troubleshooting
- Equipment inspection
Certification
- Property and Casualty License - Georgia Department of Insurance.
Timeline
Customer Service Advisor
Kelly Services, Apple
09.2021 - Current
BoxDrop Machine Technician
Frito Lay
09.2020 - 01.2023
Data Entry Analyst
Kumon Learning Center
05.2017 - 12.2022
High School Diploma -
Central Georgia Technical College
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