Naika Durand
Orlando,FL
Summary
Dedicated professional with a Bachelor of Science in Biology and experience in medical scribing, laboratory skills, and customer service. Strong background in clinical support and multilingual communication, ensuring patient confidentiality and superior service in fast-paced environments. Proven ability to enhance patient care and support medical staff effectively.
Overview
8
8
years of professional experience
Work History
Biologics Assistant
Oneblood
Orlando
03.2025 - Current
- Received and verified whole blood units from the donor service.
- Prepare the whole blood for its component separation.
- Operated centrifugation equipment to extract plasma, platelets, and red blood cells for storage and distribution.
Medical Scib
Scribe America
Orlando
03.2024 - 03.2025
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Assisting with charting. I help reduce the administrative burden on healthcare providers by handling the majority of charting tasks, allowing doctors to focus more on patient care.
- Followed clinicians throughout shift in high-volume, busy environments.
Sales Associate
Nordstrom Rack
Orlando, FL
06.2022 - 04.2024
- Help customers find specific products, answer questions and offer product advice.
- Engage customers in a friendly, professional manner to determine needs.
- Answered incoming telephone calls to provide store products and service information.
Pharmacy Technician
Walgreens Pharmacy
Orlando, FL
12.2021 - 03.2022
- Handling returns and refunds in accordance with company policies.
- Make certain that each customer receives exceptional service.
- Inform customers about product features, quality, and availability.
- Taking calls from the pharmacists checking the status of the prescriptions for the customers.
- Refill prescriptions for the patients.
- Fax prescribers on behalf of the patients.
- Inventory search and price for the patients.
- Answered patient’s concerns about the Covid 19 test and vaccine.
- Professional Summary
Sales Associate
Gap Factory
Orlando, FL
10.2017 - 12.2021
- Handling returns and refunds in accordance with company policies.
- Make certain each customer receives exceptional service.
- Inform customers about product features, quality and availability.
- Helped customers find specific products, answered questions and offered product advice.
Education
Bachelor of Science - Biology
University of Central Florida
Orlando, FL12.2024
Skills
- Clinical documentation
- Exceptional Customer Service
- Patient care
- Laboratory
Volunteer
Volunteer at AdventHealth Kissimmee laboratory
Timeline
Biologics Assistant
Oneblood
03.2025 - Current
Medical Scib
Scribe America
03.2024 - 03.2025
Sales Associate
Nordstrom Rack
06.2022 - 04.2024
Pharmacy Technician
Walgreens Pharmacy
12.2021 - 03.2022
Sales Associate
Gap Factory
10.2017 - 12.2021
Bachelor of Science - Biology
University of Central Florida