Summary
Overview
Work History
Education
Skills
Timeline
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Naila D. Smith

Indianapolis,IN

Summary

Detail-oriented Clerk with extensive experience in customer service, and coordination. Recognized for balancing productivity with client satisfaction, driving loyalty through prompt issue resolution. Proven ability to organize and merchandise items effectively, ensuring a seamless shopping experience for clients. Committed to leveraging strong organizational skills to enhance operational efficiency and contribute to team success.

Overview

2
2
years of professional experience

Work History

Softlines Fashion Clerk

Meijer
Indianapolis, Indiana
04.2022 - 01.2024
  • Organized and replenished product displays following established merchandising standards.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Provided excellent customer service throughout each shift.

Hospitality Desk Representative

YMCA
Indianapolis, IN
09.2021 - 04.2022
  • Scanned membership cards while maintaining an inviting environment for members.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Established positive relationships with customers through effective communication techniques.
  • Provided information on class schedules, pricing plans, and available services.
  • Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
  • Monitored access to gym facilities, ensuring safety and security protocols were followed.
  • Managed front desk operations, ensuring efficient guest check-in and check-out.
  • Greeted customers, answered general questions and directed to appropriate locations.

Child care aide (play and learn)

YMCA
Indianapolis, IN
09.2021 - 04.2022
  • Ensured a fun atmosphere while aiding children's growth and learning.
  • Developed relationships with families that are based upon trust and respect.
  • Followed established health policies regarding nutrition and hygiene practices.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Dressed children and changed diapers.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Collaborated with other daycare assistants to create a cohesive and supportive team environment.
  • Recorded child behavior, food, and medication information for supervisors.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Performed light housekeeping duties related to childcare such as laundry.
  • Assisted in planning and preparing materials for art, science, and music activities.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Provided guidance to children on social interactions and conflict resolution.

Education

highschool diploma -

Lawrence Central High School
Indianapolis, IN
06.2023

Skills

  • Detail-oriented
  • Organized
  • Strong listening skills
  • Strong communication skills
  • Willing to learn
  • Problem solving
  • Process-driven
  • Ability to follow procedures
  • Ability to work in a fast-paced environment
  • Physical stamina
  • Customer service orientation
  • Store maintenance
  • Goal oriented
  • Brand representation
  • Merchandise presentation
  • Product location
  • Checkout support
  • Customer service skills
  • Providing customer service

Timeline

Softlines Fashion Clerk

Meijer
04.2022 - 01.2024

Hospitality Desk Representative

YMCA
09.2021 - 04.2022

Child care aide (play and learn)

YMCA
09.2021 - 04.2022

highschool diploma -

Lawrence Central High School

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Naila D. Smith