Naila Faiz
Chicago,IL
Summary
Recent graduate with foundational knowledge in of computer science and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Technical Support Intern
Thinglogix
04.2024 - 07.2024
- Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
- Was responsible to solve tickets raised by the customers using cloud computing on the AWS platform.
Salesforce Developer Intern
Salesforce
04.2022 - 06.2022
Developed and implemented a customer relationship management (CRM) system that improved customer segmentation and targeting.
Education
Bachelors of Engineering - Computer Science
Osmania University
Hyderabad, India07.2023
Intermediate -
Yara International School (CBSE)
Riyadh, Saudi Arabia2019
High School Diploma -
Yara International School (CBSE)
Riyadh, Saudi Arabia2017
Skills
- Customer Support
- Python and C
- Amazon Web Services
- SQL Queries
- Strong Organization
- Ethical Leadership
- Strong Communication
- Competent & Quick Learner
Certification
- AI and IoT with IBM Cloud (2019)
- AI for Everyone at DeepLearning.AI (2020)
- AWS Cloud Technical Essentials at Amazon Web Services (2024)
- AWS Support Engineer - Amazon Web Services (2024)
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Technical Support Intern
Thinglogix
04.2024 - 07.2024
Salesforce Developer Intern
Salesforce
04.2022 - 06.2022
Bachelors of Engineering - Computer Science
Osmania University
Intermediate -
Yara International School (CBSE)
High School Diploma -
Yara International School (CBSE)
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