Nailah Mealing
Union City,GA
Summary
Proven leader with a track record of enhancing team performance and customer engagement at T-Mobile through effective communication and data analysis. Skilled in building relationships and resolving conflicts, ensuring client satisfaction and business success. Expert in managing sensitive information and streamlining administrative processes, demonstrating both interpersonal and organizational prowess.
Overview
16
16
years of professional experience
Work History
Coach
T-Mobile
01.2014 - 08.2024
- Managed a team of 40 employees
- Assisted in data analysis and interpretation, guiding instructional decisions based on student performance trends.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
Executive Administrative Assistant
ASME
01.2009 - 03.2014
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed calendars for 3 executives
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Education
Bachelor of Arts - Organizational Leadership
University of Arizona Global
Phoenix, AZ06.2024
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team Development
- Team motivation
- Interpersonal Relationships
Accomplishments
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Earned the highest-level trophy at [Number] consecutive high school [Sport] tournaments.
- Oversaw the school's [type of sport] program.
- Collaborated with team of [Number] in the development of [Project name].
Computer Systems
Microsoft
SharePoint
Datawarehouse
Timeline
Coach
T-Mobile
01.2014 - 08.2024
Executive Administrative Assistant
ASME
01.2009 - 03.2014
Bachelor of Arts - Organizational Leadership
University of Arizona Global
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Joshua PachecoJoshua Pacheco
Sales Representative at T-MobileSales Representative at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Terrianna MitchellTerrianna Mitchell
Finance Clerk at Friendship Community ChurchFinance Clerk at Friendship Community Church