Naim Roseborough
Norfolk,VA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
11
11
years of professional experience
Work History
Manager
Cutlers janitorial
Chesapeake, Virginia
01.2020 - 04.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Marine Painter
International Flooring
Norfolk, Virginia
10.2016 - 10.2020
- Cleaned and prepared surfaces for painting, varnishing, or other coatings by scraping, sanding, wire brushing, burning, washing with solvent solutions and and or water.
- Mixed paint and related products according to specifications using a variety of tools and equipment.
- Applied primers and undercoats on new or repaired substrates as per instructions.
- Utilized airless spraying systems to apply protective coatings on metal surfaces.
- Sprayed coats of paints onto the surface using spray guns.
- Tested different types of materials such as epoxies and polyurethanes to determine compatibility with substrates prior to application.
- Masked off areas where painting was not required using tapes, paper, plastic sheets.
- Prepared reports regarding job progress and material usage during the course of projects.
- Inspected finished work for defects before handing over to clients.
- Performed minor repairs on painted surfaces such as filling holes in walls or masonry structures with putty or plaster.
- Operated various power tools such as grinders, drills for preparing surfaces for painting.
- Assisted in loading and unloading supplies from trucks at job sites.
- Ensured proper storage of all hazardous materials used in painting jobs.
- Adhered strictly to safety regulations while handling hazardous substances like solvents, thinners.
- Followed manufacturer's instructions while mixing different components of paints.
- Repaired damaged boats by removing old paint layers and re-painting them with high quality marine grade paints.
- Inspected vessels for corrosion damage prior to commencing any painting job.
- Used specialized techniques like electrostatic painting for applying powder coating on metals.
- Conducted regular maintenance checks on equipment like pressure pots, pumps, ensuring that they are in good working condition before use.
- Operated equipment and made adjustments to settings to achieve proper quality and adherence to requirements.
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Used chemicals and solvents to clean equipment after paint applications.
- Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
- Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines.
- Monitored equipment to verify proper paint flow, viscosity and coating quality.
- Reported daily job updates to supervisors, including whether workers had completed tasks on time.
- Delivered work orders and clear instructions to painting team to prepare for each shift.
- Applied primer, paints, varnishes and lacquers to walls and surfaces.
- Readied vehicles for painting by removing accessories and masking surfaces with tape or paper to protect from paint.
- Primed vehicle repairs to improve adhesions of new paint coats.
- Mixed paint following specifications and color charts to match original vehicle colors.
- Matched paints to vehicle color specifications or original manufacturer colors.
- Filled hoppers and reservoirs with coating and painting materials according to project specifications.
Computer Technician
Barnett Hospital
Paterson, New Jersey
01.2012 - 10.2015
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Assessed customer needs and provided advice on appropriate products or services.
- Provided technical support for client inquiries via telephone and email.
- Maintained accurate records of service calls in a database system.
- Performed basic network troubleshooting and maintenance activities.
- Configured network settings as per customer requirements.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Implemented security measures to protect against unauthorized access or viruses.
- Developed user documentation such as instructions manuals for clients' use.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Managed inventory of parts and supplies for repair services.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Created backup images of customers' data files onto external storage devices.
- Upgraded computers with new hardware components like processors, RAMs.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Set up virtual machines for testing purposes using Hyper-V Manager or VMware Workstation Pro.
- Monitored system performance metrics to ensure smooth operation of all connected devices.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Diagnosed and determined system issues to route for repair.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Trained users to operate and manage hardware and software.
- Installed appropriate security patches to eliminate security vulnerabilities.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Utilized password reset utility to unlock units with BIOS password locks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Monitored, tracked, and documented service support activity to assist future problem resolution.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Education
GED -
French Burger Job Corps
Maria Ky11-2002
Some College (No Degree) - Business
Passic County Community College
Paterson, New JerseySkills
- Staff Development
- Strategic Planning
- Expense Tracking
- Marketing
- Operations Management
- Workforce Management
- Financial Management
- Business Development
- Business Planning
- Performance Evaluations
- Expectation setting
- Negotiation
- Time Management
- Lead Generation
- Sales management
- Budget Control
- Project Management
- Schedule Preparation
- Product Management
- Team Leadership
- Complex Problem-Solving
- Skype
- Brand Management
- Cross-Functional Teamwork
Timeline
Manager
Cutlers janitorial
01.2020 - 04.2023
Marine Painter
International Flooring
10.2016 - 10.2020
Computer Technician
Barnett Hospital
01.2012 - 10.2015
GED -
French Burger Job Corps
Some College (No Degree) - Business
Passic County Community College
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