Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Additional Information
Timeline
Generic

Naima Jama

Burnsville,MN

Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Bridges
02.2019 - Current
  • Provide direct care and support to individuals with developmental disabilities or other special needs, including personal care assistance, medication administration, and assistance with activities of daily living (ADLs) such as bathing, dressing, and meal preparation.
  • Foster a supportive and inclusive environment for individuals, promoting their independence, self-determination, and personal growth.
  • Implement individualized care plans and behavioral support strategies developed in collaboration with interdisciplinary teams, ensuring consistency and adherence to best practices.

Personal Care Assistant

Alliance Healthcare
10.2017 - 03.2019
  • Assist clients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and meal preparation, in accordance with individual care plans and preferences.
  • Provide companionship and emotional support to clients, engaging in meaningful conversations, recreational activities, and social outings to promote overall well-being and mental health.
  • Administer medications as prescribed by healthcare professionals, following established protocols and documenting medication administration accurately.

Department Manager, Customer Service

Walmart
04.2018 - 08.2018
  • Lead and manage a team of customer service associates, providing guidance, support, and feedback to ensure high levels of performance and productivity.
  • Develop and implement strategies to enhance the customer service experience, including training programs, service standards, and policies and procedures.
  • Monitor and evaluate customer service metrics, such as response times, customer satisfaction scores, and resolution rates, and take proactive measures to address any areas for improvement.

Cabin Cleaner Dispatcher

Us Aviation
11.2017 - 06.2018
  • Coordinate and schedule cabin cleaning crews to ensure timely and efficient cleaning of aircraft interiors between flights.
  • Receive cleaning requests from airline personnel or ground staff, and prioritize tasks based on flight schedules and turnaround times.
  • Assign cleaning crews to specific aircraft, taking into account factors such as aircraft size, configuration, and cleaning requirements.

Wheelchair Agent, Unaccompanied Minor Agent

Air Service (Airport)
06.2016 - 02.2017
  • Assist passengers with mobility limitations, including elderly individuals and passengers with disabilities, by providing wheelchair assistance and escorting them to and from gates, boarding areas, and baggage claim.
  • Greet and welcome unaccompanied minors traveling alone, ensuring they feel comfortable and secure throughout their journey.
  • Verify identification and travel documents for unaccompanied minors, and accompany them through check-in, security screening, and boarding processes, providing guidance and assistance as needed.

Customer Service Representative

TJ Max
10.2015 - 12.2015
  • Greet customers with a friendly and welcoming demeanor as they enter the store.
  • Assist customers with locating merchandise, answering questions about products, and providing recommendations based on their needs and preferences.
  • Process customer transactions accurately and efficiently at the checkout counter, including cash, credit cards, and electronic payments.

Education

Bachelor of Science -

St. Catherine University
St. Paul, Minnesota
05.2024

Skills

  • Proficient in patient assessment and care planning
  • Skilled in performing arterial blood gas analysis
  • Competent in pulmonary function testing
  • Strong interpersonal and communication skills
  • Ability to work effectively in interdisciplinary healthcare teams
  • Familiarity with healthcare regulations and compliance standards

Certification

  • Basic Life Support (BLS) Certification
  • Advanced Cardiovascular Life Support (ACLS) Certification
  • Certified Phlebotomy Technician (CPT) Certification

Languages

Arabic
Native or Bilingual
English
Full Professional

Volunteer Experience

Aliyah Family Daycare, Minneapolis, MN, Program Planner, Tutor, 06/2014, 02/2016, Planned and implemented educational programs for children, Provided tutoring in math, English, and reading

Additional Information

North Memorial Health Hospital

3300 Oakdale Ave N., Robbinsdale, Minnesota (MN) 55422, Duration: 6 Week

Adult General Care

  • Administer respiratory treatments and therapies, such as oxygen therapy, nebulizer treatments, chest physiotherapy, and mechanical ventilation, as prescribed by physicians, following established protocols and guidelines.
  • Monitor patients' response to respiratory interventions and therapies, assessing


M Health Fairview Woodwinds Hospital

1925 Woodwinds Drive, Woodbury, Minnesota (MN) (55125) Duration: 6 Week

Adult General Care

  • Administer respiratory treatments and therapies, such as oxygen therapy, nebulizer treatments, chest physiotherapy, and mechanical ventilation, as prescribed by physicians, following established protocols and guidelines.
  • Monitor patients' response to respiratory interventions and therapies, assessing


M Health Fairview St. John's Hospital

1575 Beam Ave., Maplewood, Minnesota (MN) 55109, Duration: 5 Week

Adult ICU

  • Perform comprehensive assessments of patients' respiratory status, including lung function tests, arterial blood gas analysis, and ventilator management, to develop individualized respiratory care plans.
  • Initiate and manage mechanical ventilation for patients requiring respiratory support, including setting ventilator parameters, assessing lung mechanics, and adjusting ventilator settings based on patient response.


M Health Fairview St. Joseph's Hospital

45 W 10th St, St Paul, Minnesota (MN) 55102,Duration: 1 Week

LTACH

  • Assess patients' respiratory status and medical history to develop individualized respiratory care plans, in collaboration with physicians and interdisciplinary teams, to address their unique needs and goals.
  • Manage mechanical ventilation for patients requiring respiratory support, including ventilator management, setting parameters, and weaning protocols, to optimize

M Health Fairview University of Minnesota Medical Center East Bank

500 Harvard St SE, Minneapolis, Minnesota (MN) 55455,Duration: 1 Week

Adult ICU

  • Monitor patients' response to respiratory interventions and therapies, assessing vital signs, oxygenation, ventilator parameters, and respiratory mechanics, and intervene promptly to address changes in patient condition.
  • Collaborate closely with physicians, nurses, respiratory therapists, and other healthcare professionals in the ICU team to coordinate patient care, communicate changes in patient status, and implement interdisciplinary treatment plan


M Health Fairview University of Minnesota Masonic Children's Hospital

2450 Riverside Ave., Minneapolis, Minnesota (MN) 55454,Duration: 1 Week

Pediatric and Neonatal ICU

  • Assess the respiratory status and medical history of pediatric and neonatal patients to develop individualized respiratory care plans, in collaboration with physicians and interdisciplinary teams, to address their unique needs and conditions.
  • Manage mechanical ventilation for infants and children requiring respiratory support, including ventilator management, setting parameters, and monitoring ventilatory function, to ensure optimal oxygenation and ventilation.


M Health Fairview University of Minnesota Medical Center, East Bank

500 Harvard St SE, Minneapolis, Minnesota (MN) 55455, Duration: 1 Week

Pulmonary Function Lab

  • Perform a wide range of diagnostic tests and procedures in the Pulmonary Function Lab, including spirometry, lung volume measurement, diffusion capacity testing, bronchial provocation testing, and exercise testing, following established protocols and guidelines.
  • Educate patients about the purpose, procedure, and potential risks of pulmonary function tests, ensuring they understand and feel comfortable with the testing process.


Timeline

Direct Support Professional

Bridges
02.2019 - Current

Department Manager, Customer Service

Walmart
04.2018 - 08.2018

Cabin Cleaner Dispatcher

Us Aviation
11.2017 - 06.2018

Personal Care Assistant

Alliance Healthcare
10.2017 - 03.2019

Wheelchair Agent, Unaccompanied Minor Agent

Air Service (Airport)
06.2016 - 02.2017

Customer Service Representative

TJ Max
10.2015 - 12.2015

Bachelor of Science -

St. Catherine University
Naima Jama