Naima SOTO
637 2ND ST ,NJ
Summary
Proven leader and skilled trainer from Shake Shack, adept in customer service and mentoring, significantly enhancing team productivity and individual performance. Excelled in creating safe, efficient work environments and fostering professional growth. Demonstrates a positive attitude and leadership qualities, ensuring high-quality customer interactions and staff development.
Overview
3
3
years of professional experience
Work History
Team Member
CAVA
08.2023 - Current
- Keep work areas clean, organized, and safe to promote efficiency and team safety.
- Learn all required tasks quickly to maximize performance.
- Work scheduled shifts and remain available to work during coworker absences, holidays, and busy periods.
- Contribute to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Trainer
Shake Shack
01.2022 - 05.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Bachelor of Arts - Criminal Justice
Rider University
Trenton, NJ06-2028
High School Diploma -
NOTTINGHAM HIGH SCHOOL
HAMILTON NJ 06-2024
Skills
- Customer service
- Positive attitude
- Cleaning
- Leadership qualities
- Training and mentoring
Timeline
Team Member
CAVA
08.2023 - Current
Trainer
Shake Shack
01.2022 - 05.2023
Bachelor of Arts - Criminal Justice
Rider University
High School Diploma -
NOTTINGHAM HIGH SCHOOL
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