Summary
Overview
Work History
Education
Skills
Timeline
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Na'imah Brady

Hampton,VA

Summary

Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales.

Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.

Overview

8
8
years of professional experience

Work History

Debt Collector

Portfolio Recovery Associates
04.2023 - 04.2024
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.

Brand Ambassador

Sky's The Limit Marketing
01.2022 - 03.2023
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Logistics Specialist

Active Duty Army
07.2016 - 08.2021
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.

Education

High School Diploma -

Eastern Technical High
Essex

Skills

  • Debt Recovery Strategies
  • Skip tracing techniques
  • Call center experience
  • Negotiation
  • Account Management
  • Relationship Building
  • Attention to Detail
  • Clear Communication
  • Updating Customer Accounts
  • Decision-Making
  • Payment Scheduling
  • Microsoft Office

Timeline

Debt Collector

Portfolio Recovery Associates
04.2023 - 04.2024

Brand Ambassador

Sky's The Limit Marketing
01.2022 - 03.2023

Logistics Specialist

Active Duty Army
07.2016 - 08.2021

High School Diploma -

Eastern Technical High

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Na'imah Brady