Naimah Jones

I work with a stowing robot machine where I put items in bins so pickers can pick they’re order effectively and efficiently

• Responded to customer inquiries with empathy and accuracy, ensuring positive experiences.
• Utilized CRM software to track customer interactions and resolve issues efficiently.
• Assisted in processing service requests, maintaining attention to detail throughout each step.
• Collaborated with team members to streamline communication and improve service delivery.
• Educated customers on available services, enhancing satisfaction and engagement levels.
• Managed scheduling of appointments, optimizing resources for timely service provision.