Naimah Kargbo
Lowell,MA
Summary
Comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections while building donor relations.
Overview
5
5
years of professional experience
Work History
Specialist
Apple (Retail)
Dedham , MA
12.2023 - Current
- Greeted customers, identified their needs and provided assistance with product selection.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Mentor team members, fostering a collaborative and supportive work environment.
- Stay informed about the latest Apple products and innovations to effectively educate customers and colleagues.
Office Manager
Tendercare Home Health Service
Derry , NH
04.2022 - 05.2023
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Onboarded new employees in time reporting and payroll systems. Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Account Executive
NewDay USA
Fulton , MD
01.2021 - 02.2023
- Cultivated and developed customer relationships to enable sustained revenue growth, adding an average of $10 million per quarter.
- Team Lead for a sales team of 15 account executives
- Held compliance trainings on a monthly basis regarding new laws and regulations in the housing industry
- Utilized job-related software to create financial solutions for veterans and support them through the full cycle process.
- Developed and maintained working knowledge of products, payer guidelines and regulatory rules.
- Designed and executed customized, candidate recruiting plans and partnered with hiring managers to optimize outcomes.
- Sourced, qualified and conducted screening interviews with job candidates. Interviewed job applicants to obtain information on work history, education or job skills.
Director of Programming
The Frances Thomas Education Foundation, TFTEF
Towson , MD
06.2020 - 06.2021
- Engaged student scholar cohort through planning group meetings and events for leadership development
- Leveraged over 25 partnerships with higher education institutions to facilitate policies/praxis for student success
- Designed effective budget models and assisted with drafting, editing and submission of grant proposals gaining the foundation $100K in the first year
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
Student Body President
Towson University, Student Government Association
Towson , MD
08.2019 - 05.2020
- Administered a $2.1 million operating budget utilized to execute campus wide initiatives
- Represented over 22,000 undergraduate students and campus community on an executive level
- Acted as the Chief Executive Officer to develop the vision, direction, and strategic goal of a 70-employee organization
- Lobbied for an institutional 5-bill legislative agenda to advance the rights of local marginalized youth populations
Education
Bachelor of Science - Metropolitan Studies
Towson University
Towson, MDBachelor of Science - Political Science
Towson University
Towson, MDSkills
- Workday HCM
- Project Management
- Technical Budgeting, Documentation, Onboarding, Project Planning, Project Management Sales, Donor Relations, Risk Management, Compliance
- Applicant Tracking System, Microsoft Office Suite, Microsoft Teams
- Nationwide Mortgage Licensing System, Licensed Mortgage Loan Originator
Timeline
Specialist
Apple (Retail)
12.2023 - Current
Office Manager
Tendercare Home Health Service
04.2022 - 05.2023
Account Executive
NewDay USA
01.2021 - 02.2023
Director of Programming
The Frances Thomas Education Foundation, TFTEF
06.2020 - 06.2021
Student Body President
Towson University, Student Government Association
08.2019 - 05.2020
Bachelor of Science - Metropolitan Studies
Towson University
Bachelor of Science - Political Science
Towson University
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