Brianna Patrick
Cupertino,CA
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Product Zone Specialist
Apple (Retail)
06.2024 - Current
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Technical Expert
Apple (Retail)
04.2021 - 01.2024
- Providing face to face customer support, troubleshooting technical complex issues verifying the correct diagnosing and the root cause of software and network issues
- Assisted 10-15 customers per hour, helping with software/network related issues
- Created repeat business by providing all options to the customer whether repair, or upgrades etc
- Consistently with researching and recommending effective ways
- Providing technical assistance to help solve operational problems faced by businesses and customers also while training team members to operate automation and communications equipment
- Using technical knowledge and skills repair various Apple products
- Routine servicing to make sure all machines and systems in store run correctly.
Screen Time Quality Assurance Engineer
Apple (Corporate)
02.2024 - 06.2024
- Conducting tests before products launches to ensure software runs smoothly that will meet consumers needs while also being cost effective
- Qualifying new and legacy features of Screen Time on iOS, macOS and watchOS
- Prioritizing, planning and estimating quality testing activities
- Creating detailed well structured test plans and test cases
- Reviewing all stages of the software development process to resolve system errors to meet the highest standard
- Performing thorough regression testing when bugs are resolved to provide feedback.
Screen Time Quality Assurance Engineer
Apple (Retail)
06.2021 - 11.2021
- Utilizing basic debugging and troubleshooting techniques
- Qualifying new and legacy features of Screen Time on iOS, macOS and watchOS
- Assisting in testing roots and verifying bug fixes before submission into a build
- Reporting new and reproducing existing bugs via Radar
- Assisting in documenting testing procedures and processes within Confluence
- Leveraging direct exposure to customers to troubleshoot and diagnose issues.
Chat Support
Apple (Retail)
07.2020 - 02.2021
- Performed troubleshooting, diagnosis, of MacOS, IOS, Airpods, etc
- Helped customer order part replacements via chat
- Created repeat business by providing excellent customer service.
Technical Specialist
Apple (Retail)
11.2019 - 01.2020
- Performed troubleshooting, diagnosis, of Apple MacOS and IOS hardware and software
- Assessed customer needs in order to provide relevant solutions
- Created repeat business by providing excellent customer service.
Education
Masters in Cyber Security of Network Defense -
Capella University
01.2021
Bachelors in Network Management - undefined
Virginia College
Birmingham, AL01.2019
Skills
- Product Demonstration
- Brand Awareness
- Product Promotion
- Staff Development
- Customer Assistance
- Product Knowledge
- Upselling techniques
- Strong Communication and Interpersonal Skills
- Time management abilities
- Flexible Hours
- Team Cooperation
- Networking abilities
Timeline
Product Zone Specialist
Apple (Retail)
06.2024 - Current
Screen Time Quality Assurance Engineer
Apple (Corporate)
02.2024 - 06.2024
Screen Time Quality Assurance Engineer
Apple (Retail)
06.2021 - 11.2021
Technical Expert
Apple (Retail)
04.2021 - 01.2024
Chat Support
Apple (Retail)
07.2020 - 02.2021
Technical Specialist
Apple (Retail)
11.2019 - 01.2020
Bachelors in Network Management - undefined
Virginia College
Masters in Cyber Security of Network Defense -
Capella University
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