Anthony Kenny
Apple Retail Product Zone Specialist
McKenzie,TN
Summary
Motivated and tech-savvy team player interested in creating a positive and effective environment for customers and coworkers. Knowledgeable in a wide variety of consumer technology ranging from iPhones and iPads to Macs and PCs. Passionate about following the latest tech trends and releases.
Overview
11
11
years of professional experience
Work History
Product Zone Specialist
Apple
Franklin, TN
06.2022 - 03.2024
- Collaborated with cross-functional teams to optimize customer experience.
- Optimized product displays for maximum visual appeal, driving customer interest and boosting sales figures.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
Healthcare Specialist
US Army, SHAPE Healthcare Facility
11.2016 - 11.2019
- Organized clinical documentation, treatment plans, and referrals.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Monitored and obtained vital signs to identify abnormalities and communicate results to physicians.
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
- Welcomed visitors to office, communicated arrival to team and managed visit expectations.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Mentored and guided employees to foster proper completion of assigned duties.
Combat Medic (68W)
US Army
11.2012 - 11.2016
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Collaborated as crisis team member to clearly communicate with other health care members.
- Conducted maintenance and operation of heavy machinery and Medical Evacuation Vehicle (M.E.V.).
Education
Organizational Leadership
02.2018
EMT Certification -
05.2013
Certified for 7 Years, expired in 2020.
01.2013
Skills
- Active Listening
- Adaptability
- Brand Awareness
- Customer Relations
- Critical Thinking
- Eager to Learn
- Excellent Communication
- Teamwork
- Product Demonstration
- Product Promotion
Timeline
Product Zone Specialist - Apple
06.2022 - 03.2024
Healthcare Specialist - US Army, SHAPE Healthcare Facility
11.2016 - 11.2019
Combat Medic (68W) - US Army
11.2012 - 11.2016
Basic Leader Course - , Organizational Leadership
Basic Emergency Medical Training (EMT) - EMT Certification,
US Army Basic Training - ,