Lea Jackson
Kennesaw,GA
Overview
3
3
years of professional experience
Work History
Product Zone Specialist
Apple
09.2022 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service for customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
Selling Associate
Victoria Secret & PINK
10.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Sales Lead
American Eagle Outfitters, Inc
07.2021 - 10.2021
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Brand Ambassador
American Eagle
07.2020 - 07.2021
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Bachelor's of Architectural Engineering - Architectural Engineering
Kennesaw State University
Kennesaw, GA05.2027
High School Diploma -
Gwinnett School Of Mathematics- Science And Technology
Lawrenceville, GA05.2021
Skills
- Positive Reinforcement Methods
- Credit Card Transaction Processing
- Ambitious
- Customer Satisfaction
- Active Listening
- Spanish Interpreting
Accomplishments
- At Apple, I’ve had the most customers connected with our bussines team and attached produce on to their business
- I sold apple care to 41% of people who walked in and purchased a product and 30% of people who were picking up an order.
- I signed 23 people up for the Victoria’s Secret credit cards in a one month span.
- I achieved 50% conversion(people who walk in the store to buy something) when working for American Eagle
Timeline
Product Zone Specialist
Apple
09.2022 - Current
Selling Associate
Victoria Secret & PINK
10.2021 - 09.2022
Sales Lead
American Eagle Outfitters, Inc
07.2021 - 10.2021
Brand Ambassador
American Eagle
07.2020 - 07.2021
Bachelor's of Architectural Engineering - Architectural Engineering
Kennesaw State University
High School Diploma -
Gwinnett School Of Mathematics- Science And Technology
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