NAIMA KARIM
Houston,United States
Summary
Hardworking, organized, and motivated individual with customer service, and time management abilities. Ability to complete tasks on time in both individual and team settings. Seeking entry-level opportunities to expand skills and ready to learn while facilitating company growth.
Overview
3
3
years of professional experience
Work History
CUSTOMER EXPERIENCE OFFICER
Genex Infosys Ltd.
Dhaka
01.2022 - 04.2022
- Performed responsibilities in the government helpline- '333' process
- Escalated issues regarding social problems and helped to stop early marriages across the country
- Assisted people to reach the local government to get Covid-19 assistance
- Publicized 333 helplines to raise awareness among the nation.
CUSTOMER EXPERIENCE ASSOCIATE
ShopUp Ltd.
Dhaka
06.2021 - 09.2021
- Generated 40% of revenue through 'Mokam' retail sales
- Analyzed customer data to find out the NPS ratio to improve company offerings
- Identified customer issues by creating and maintaining a customer complaint log
- Developed and maintained 100% positive customer relationships for 'Redex merchants' by providing prompt solutions to their inquiries.
BANK INTERN
First Security Islami Bank Ltd.
Dhaka
05.2019 - 08.2019
- Gained knowledge about general banking, and customer retention strategy of a successful nationally operated bank
- Obtained insights into financial and loan process understandings
- Acquired an understanding of the regulatory framework for bank fraud established by the Central Bank.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN FINANCIAL PLANNING AND ANALYSIS CANDIDATE -
Arkansas State University
12.2023
BACHELOR OF BUSINESS ADMINISTRATION IN FINANCE -
Independent University, Bangladesh
09.2019
Skills
- Goal Oriented
- Prompt and Dependable
- Attention to Detail
- High Level of Self-Motivation
- Customer Account Management
- Customer Relations
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
Languages
- Bengali, Native
- English, Fluent
References
- Jannatul Borna, Sr. Executive Operations, Genex Infosys Ltd., 01875204000, jannatul.borna@genex.com.bd
- Lana Holt, Retail Manager, Sodexo Arkansas State University, (870) 316-8380, lana.holt@sodexo.com
Timeline
CUSTOMER EXPERIENCE OFFICER
Genex Infosys Ltd.
01.2022 - 04.2022
CUSTOMER EXPERIENCE ASSOCIATE
ShopUp Ltd.
06.2021 - 09.2021
BANK INTERN
First Security Islami Bank Ltd.
05.2019 - 08.2019
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN FINANCIAL PLANNING AND ANALYSIS CANDIDATE -
Arkansas State University
BACHELOR OF BUSINESS ADMINISTRATION IN FINANCE -
Independent University, Bangladesh
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