Naindelin Sotero
Littlerock,CA
Summary
Motivated Customer Service Representative with a diplomatic communication style and a level-headed approach to resolving issues. Proficient in maintaining records in company software and drafting performance reports. Committed to fostering customer loyalty and ensuring prompt resolutions. Known for being detail-oriented, with excellent customer service and communication skills. Capable of efficiently processing transactions while maintaining accurate records.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Circle K Stores
04.2024 - Current
- Participated in regular inventory counts to ensure accurate stock levels
- Balanced cash drawers with high accuracy, ensuring financial accountability
- Informed customers of promotions and special offers to increase sales
Receptionist/ Cashier
Toyota of Lancaster
04.2023 - 07.2024
- Greeted and welcomed guests both in person and over the phone, directing inquiries to the appropriate department
- Provided information about the establishment, including the location of specific departments or offices, employees, or services provided
- Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
Cashier
Mcdonalds Enterprises
01.2022 - 04.2023
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Successfully received orders, processed payments, and responded appropriately to guest concerns
Education
BA - Psychology
California State University Northridge
05.2025
AA - Psychology
Antelope Valley College
05.2023
Skills
- Spanish translation
- Team Development
- File Organization
- Call answering and routing
- Returns processing
- Dispute Management
Timeline
Customer Service Representative
Circle K Stores
04.2024 - Current
Receptionist/ Cashier
Toyota of Lancaster
04.2023 - 07.2024
Cashier
Mcdonalds Enterprises
01.2022 - 04.2023
AA - Psychology
Antelope Valley College
BA - Psychology
California State University Northridge
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