Naisarg Bhavsar
Hicksville,NY
Summary
Hardworking, consistent and passionate job seeker with strong organizational and marketing skills eager to secure entry-level Data Analyst or Business Analyst position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Technical Support Executive
AB Watt Pvt Ltd.
10.2020 - 04.2022
- Analyzed and developed solar system service goals for in-bound and out-bound call center.
- Managed customer contact center with six support representatives and coordinating multiple technician on-field.
- Identified key technology defects to streamline problem resolution and maintain data for stock of hardware and accessories.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Review and track of complaints in addition with hardware availability and maintaining relations with manufacturer.
Client Support Executive
Medusind Solutions
10.2018 - 11.2019
- Maintained positive client relations by data collection head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customer representative.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Education
Master of Science - Data Analytics And Strategic Business Intelligence
Long Island University
Greenvale12.2022
Master of Science - Electronics Sciences
SOS Electronic & Space Sci Dept,Gujarat University
Ahmedabad04.2018
Bachelor of Science - Electronics
RG Shah Science College
Ahmedabad04.2016
Skills
- Data Visualization: Tableau, Power Bi
- Data Analysis: MySQL, Pandas and Numpy, R Studio, NLP, Machine Learning and Time Series Forecasting
- Data Collection: Web Scrapping, Text Mining
- Microsoft Excel, Word, Powerpoint
- Marketing, Sales and Management
- Team Leadership, Consistency, Hard working
- English Fluency, Good Communication
Timeline
Technical Support Executive
AB Watt Pvt Ltd.
10.2020 - 04.2022
Client Support Executive
Medusind Solutions
10.2018 - 11.2019
Master of Science - Data Analytics And Strategic Business Intelligence
Long Island University
Master of Science - Electronics Sciences
SOS Electronic & Space Sci Dept,Gujarat University
Bachelor of Science - Electronics
RG Shah Science College
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