Naisha Baptiste
Boynton Beach,FL
Summary
I am a dedicated, compassionate and reliable second-year student pursuing a degree in Social Work, with three years of Early Childhood experience and a strong passion for supporting children's growth and development. Brings strong interpersonal skills, patience, and the ability to build meaningful connections with children and families. Professional experience in costumer service and security has strengthened my communication, observation, and ability to remain calm in challenging situations. Seeking an opportunity to contribute these skills as a Registered Behavioral Technician while helping children build communication, behavioral, and life skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Top Gun Security
Delray Beach, FL
12.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Responded to alarms and emergencies, executing established protocols effectively.
- Assisted in maintaining access control procedures for restricted areas.
- Made sure everyone who entered premises was authorized by owner.
- Used strong observation skills and situational awareness to identify unusual behaviors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated professionally with the public while resolving situations calmly and respectfully.
- Build strong character, patience, and the ability to remain calm under pressure.
Team Leader
Dunkin' Donuts
Delray Beach, FL
01.2021 - 07.2025
- Supervised daily operations, ensuring optimal workflow and staff performance.
- Trained new team members on service protocols and product knowledge.
- Implemented process improvements to enhance customer service efficiency.
- Monitored inventory levels, coordinating restocking efforts to prevent shortages.
- Resolved customer complaints, fostering a positive dining experience.
- Conducted regular team meetings to communicate goals and gather feedback.
- Evaluated employee performance, providing constructive feedback for growth.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
Atlantic Community High School
Delray Beach, FLSkills
- Social skills development
- Incidental teaching
- Reinforcement strategies
- Behavior reduction strategies
- Error correction
- Individualized education plans
- Natural environment training
- Emotional regulation
- Child engagement and relationship building
- Patience and emotional regulation
- Behavioral observation and support
- Conflict resolution
- Warm, friendly personality that helps children feel safe and comfortable
- Passionate about helping children develop confidence and independence
- Strong attention detail
- Passionate about helping children grow and succeed
Accomplishments
Community Volunteer - Church Outreach Program
Volunteered regularly to support individuals experiencing homelessness by helping provide home-cooked meals, clothing, haircuts, showers, and essential care items.
Assisted with preparing and distributing care packages that included socks, hygiene products, snacks, and other necessities.
Volunteered at local schools where I spent time playing with children, assisting them with small classroom tasks, and helping create a positive and engaging environment.
Participated in visits to local nursing homes, engaging residents in activities such as cookie decorating to encourage social interaction and entertainment.
Helped create a welcoming and respectful environment while offering compassion and support to members of the community in need.
Demonstrated empathy, patience, and strong interpersonal skills while working with children, elderly individuals, and community members
Certification
Registered Behavioral technician - in progress, willing to obtain
- Licensed Security Guard - December 2024, Currently.
Languages
English
Full Professional
French
Full Professional
Timeline
Security Officer
Top Gun Security
12.2024 - Current
Team Leader
Dunkin' Donuts
01.2021 - 07.2025
High School Diploma -
Atlantic Community High School