Naisha Cleveland
Hoagland,TX
Summary
Seeking to align my education and skills, with a team that is looking for talented individuals, that can deliver outstanding results. Some of the key strengths that I will deliver include Exceptional interpersonal and communication skills, with the experience required to remain focused in fast-paced, high stress environments. Solid background and training in areas where technical expertise, administration, organization, interpersonal communication, motivation, and management are required. Excellent organizational, time management and communication skills with flexibility and experience required to adjust to frequently shifting parties and changing schedules. Proficient in areas of deliverance with emphasis on quality care and positive human interaction. Authorized to work in the US for any employer Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
13
13
years of professional experience
Work History
Senior Coordinator
BE Staffing Solutions, LLC
12.2020 - Current
- Communicate with clients or employers about project, event or campaign expectations and goals
- Managing deadlines and progress across the team to ensure the project is delivered on time and on budget
- Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success
- Communicate with employers and employees to navigate recruitment.
- Used job-related software to draft and finalize written correspondence and documentation.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coordinated with human resources department to handle payroll and personnel databases.
- Streamlined project management processes by implementing new organizational tools and techniques.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Coordinated large-scale events, effectively managing logistics, budgets, and vendor relations to ensure smooth operations.
- Coached employees through day-to-day work and complex problems.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Softlines Manager
Academy Sports + Outdoors
09.2018 - 01.2021
- Handled day-to-day operations
- Oversaw 35+ employees
- Handled all sales and payroll reporting
- Responsible for customer relations
- Created schedules for multiple departments
- Managed project and task planning
- Handled opening and closing of store
- Kept store clean and organized
- Drove sales through customer service
- Recruited new hires by canvassing surrounding area
- Supervised team leads
- Review and audited firearm 4473 paperwork.
Operations Senior
Academy Sports + Outdoors
04.2017 - 09.2018
- Coordinates, plans and schedules training and ensures associates are completing training modules in a timely manner
- Provides feedback to Manager
- Coordinates associate's assignments, distributes workload on a daily basis and follows up on tasks to ensure completion
- Provides continual evaluation of processes and procedures
- Suggests methods to improve store operations, efficiency and service to both internal and external customers
- Conveys messages to associates in accordance with Manager's direction
- Assists manager with daily planning of operational tasks assigned to the store to include development, analysis and implementation of sales, staffing, training, scheduling and associate appreciation programs
- Oversees members of a team working on special or ongoing projects that are important to the department/process improvement
- Plans and ensures proper execution of Company merchandising standards
- Assists with departmental zoning by providing support, guidance and overseeing the recovery process
- Notifies Manager of all associate relations issues as well as all issues that have the potential to impact the department and/or store
- Actively participates in floor walks with Regional Vice President, District Manager, Store Director and Manager
- Assists Manager with allocation of payroll hours by creating associate schedules based on business needs.
Team Lead
Academy Sports + Outdoors
03.2016 - 04.2017
- Prepare daily task list for work delegation
- Maintain function and appearance of department
- Meet deadlines from cooperates agenda
- Complete count corrections, transfers, and warehouse returns
- Focus on associates work contribution towards department and motivate to keep driven.
Ship from Store
Academy Sports + Outdoors
09.2015 - 03.2016
- Find, pack, and ship out online orders for customers
- Troubleshoot equipment and maintain standards
- Keep count of supplies, and maintain excel spreadsheet for ordering new supplies.
Customer Service Cashier
Academy Sports and Outdoors
11.2014 - 09.2015
- Maintain integrity of cash drawer
- Service customers to their returns/exchanges etc
- Distribute phone calls to designated departments and personnel
- Take questions, complaints, and concerns, and handle them diligently
- Distribute freight throughout department.
Medical Receptionist/Assistant
Dr. Mark Kreit, MD, MS Family Practice
02.2011 - 05.2012
- Check in patients, appointment verification, Insurance eligibility, scheduling, maintain patient records, following HIPAA guidelines, post claims, check claim status, collections, billing of claims, daily close outs
Education
Associate in Psychology -
Lone Star College System
Houston, TX01.2018
Skills
- Operations
- Cooperate Training
- Team Building
- Recruiting
- Program Development
- Performance Management
- Presentation Design
- Policy Development
- Presenting Ideas and Plans
- Event Planning
- Meeting facilitation
- Work Planning and Prioritization
- Team Oversight
- Customer Service
- Support Services
- Budget Planning
- Workflow Planning
- Decision-Making
- Payroll Administration
- Staff Supervision
- Database Management
- Project Management
- Handling Complaints
- Project Coordination
- Discretion and Confidentiality
- Staff Development and Training
Timeline
Senior Coordinator
BE Staffing Solutions, LLC
12.2020 - Current
Softlines Manager
Academy Sports + Outdoors
09.2018 - 01.2021
Operations Senior
Academy Sports + Outdoors
04.2017 - 09.2018
Team Lead
Academy Sports + Outdoors
03.2016 - 04.2017
Ship from Store
Academy Sports + Outdoors
09.2015 - 03.2016
Customer Service Cashier
Academy Sports and Outdoors
11.2014 - 09.2015
Medical Receptionist/Assistant
Dr. Mark Kreit, MD, MS Family Practice
02.2011 - 05.2012
Associate in Psychology -
Lone Star College System
Similar Profiles
Amy MileyAmy Miley
Logistics Coordinator at Medical Staffing Solutions, LLC/TotalMed StaffingLogistics Coordinator at Medical Staffing Solutions, LLC/TotalMed Staffing
KRISTEN ANNE SWAINKRISTEN ANNE SWAIN
Medical Clerk III at Muscogee Staffing Solutions, LLCMedical Clerk III at Muscogee Staffing Solutions, LLC
Carmen NievesCarmen Nieves
HR Generalist at Staffing Solutions LLCHR Generalist at Staffing Solutions LLC