Naissa Herrera
235 E Ray Rd,AZ
Overview
7
7
years of professional experience
Work History
Style Consultant
Target
Mesa, AZ
07.2024 - Current
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Promoted ongoing sales, promotions and upcoming events, boosting sales Number%.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
- Mentored junior style consultants, sharing best practices for effective consultations and relationship-building techniques.
Learning Ambassador
Amazon
Anaheim, CA
10.2021 - 05.2024
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Developed feedback system for training sessions, leading to more targeted and effective educational content.
Cashier
Queens Square Market
Los Angeles, California
06.2018 - 03.2020
- Handle the cash register when it comes to card, tap, or cash payments
- Took customers’ questions/concerns
- Input order status and money affairs into our store website/excel sheet to see if numbers were met for the store end goal.
- Restock items
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
Some College - Business Management
California State University, Northridge
Northridge, CAGED -
Fairfax High School
Fairfax, CA06.2021
Skills
- Sales
- Communication
- Customer Service (4 years)
- Problem-Solving
- Relationship building
- Google Drive
- Microsoft Excel
- Typing
- Product knowledge
- Pallet Jack trained
- Some management experience
- Online ordering
- Effective communicator
- Problem-Solver
- Detail-Oriented
- Hard-worker
- Multi-tasker
- Social-awareness
LANGUAGES
English- Fluent language: reading, speaking, writing
Timeline
Style Consultant
Target
07.2024 - Current
Learning Ambassador
Amazon
10.2021 - 05.2024
Cashier
Queens Square Market
06.2018 - 03.2020
Some College - Business Management
California State University, Northridge
GED -
Fairfax High School