Ashley Futrel
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Style Consultant
Target
03.2024 - 10.2024
- Observing and engaging with guests to solve their needs
- Get freight completed by noon with balance and accuracy
- Fill the floor from the backroom with minimal guest disruption
- Managing the fitting room
- Run returns that have accumulated at guest services and from the fitting room
- Promoted ongoing sales, promotions, and upcoming events, boosting sales
Customer Service Representative
Petra Industries
07.2023 - 01.2024
- Managed 50+ incoming calls, emails, and messages courteously and promptly
- Process 30+ orders and returns daily
- Reaching out to sales, logistics, and the warehouse about order status or issues
- Managed personal workload and prioritized tasks
To-Go Server/Host
Empire Slice
12.2021 - 07.2023
- Hosting and making reservations under pressure
- Taking 30+ orders using the POS in-store & over the phone daily
- Managing the expo to make sure food is being run to guests on time
- Trained new employees
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items
- Cleaned and organized kitchen, dining, and service areas
- Demonstrated knowledge of menu items and corresponding ingredients
Education
High School Diploma -
Harding Charter Preparatory High School
OKC, OK05.2020
Skills
- Product knowledge
- Customer service
- Teamwork
- Leadership
- Problem solving
- Communication
- Cash handling
- Time management
- Microsoft Office
- Sales
- First call resolution
- Typing 50 wpm
Timeline
Style Consultant
Target
03.2024 - 10.2024
Customer Service Representative
Petra Industries
07.2023 - 01.2024
To-Go Server/Host
Empire Slice
12.2021 - 07.2023
High School Diploma -
Harding Charter Preparatory High School