Naiyagiselle Bender
Boca Raton
Summary
Hardworking and adaptable college student with hands-on experience in healthcare support and patient coordination. Proven ability to manage administrative tasks, provide compassionate care, and work collaboratively in fast-paced environments. Self-motivated small business owner, with strong organizational skills, and a results-driven mindset. Seeking a flexible role that supports continued academic progress and entrepreneurial growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Founder
Bronzed Affair Tanning
Boca Raton
01.2023 - Current
- Created targeted marketing campaigns to engage specific audiences effectively.
- Cultivated strategic relationships with clients to promote long-term partnerships.
- Formulated comprehensive business plans outlining finances, goals, and operational strategies.
- Analyzed company performance metrics regularly to pinpoint growth opportunities.
- Oversaw productivity initiatives by managing budgets and coordinating schedules.
Patient Concierge
Optimization Centre
Boca Raton
08.2024 - 04.2025
- Greeted customers, addressed inquiries, and scheduled appointments.
- Generated monthly reports to summarize sales activities and customer feedback data.
- Prepared daily shift close reports, ensuring accurate cash register balances.
- Organized reception area to enhance guest experience and ensure timely attention.
- Participated in brainstorming sessions to cultivate innovative marketing strategies.
Sales & Marketing Coordinator
Cosmetica Med Spa
Boca Raton
01.2022 - 08.2024
- Trained staff on sales techniques and client communication to boost performance.
- Led sales calls, assessed client needs, and provided tailored treatment solutions.
- Upsold advertising packages through strategic outbound outreach.
- Educated clients on skin conditions and treatments to drive sales.
- Designed marketing materials like flyers, brochures, and coupons.
- Managed marketing budgets and delivered regular financial updates.
- Handled crisis communication on social media to protect brand reputation.
- Used analytics tools to track website traffic and client behavior.
- Reviewed customer complaints to determine appropriate methods for resolution.
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FL12-2027
Skills
- Data analysis
- Project management
- Healthcare compliance
- Customer service
- Healthcare marketing
- Patient engagement
- Marketing campaign development
- Microsoft office
- SEO activities
Languages
Russian
Limited
Certification
- CPR/AED
- HHA
References
References available upon request.
Timeline
Patient Concierge
Optimization Centre
08.2024 - 04.2025
Founder
Bronzed Affair Tanning
01.2023 - Current
Sales & Marketing Coordinator
Cosmetica Med Spa
01.2022 - 08.2024
Bachelor of Science - Health Services Administration
Florida International University
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