Naja Smith
Summary
Versatile and results-oriented professional with extensive experience in warehouse logistics and customer support, notably at Amazon. Excelled in roles requiring quantity calculations and superior guest service, enhancing operational efficiency and customer satisfaction. Proven leadership in training teams and optimizing inventory management, achieving over 250 customer orders processed per hour. Skilled in MS Office and intermediate Spanish, adept at fostering positive customer experiences and streamlining workflow.
Overview
6
6
years of professional experience
Work History
Warehouse Associate 1
Amazon
1700 Sparrows Point, Edgemere, Maryland 21219
09.2023 - 07.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently lifted materials weighing as much as 30 pounds.
- Applied industry safety standards including Occupational Safety and Health Administration (OSHA) for lifting, working at heights and hazardous chemical handling.
- Informed management immediately of sorting issues and safety concerns.
- Functioned comfortably at heights including catwalks and ladders.
- Operated variety conveyors, moving packages in and out of loading docks areas and efficiency.
- Sorted over 250 customers orders per hour each day in warehouse settings.
- Operated variety conveyors, moving packages in and out of loading docks areas and efficiency.
- Performed regular cycle, in, Simple Record counts and daily inventory audits audits to maintain accurate records.
- Alternated goods in inventory by observing first-in and first-out approach.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Store Associate
Royal Farms
2050 Fleet Street, Baltimore, Maryland, 21231
07.2022 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Cross trained in different different departments of the store to learn new tasks and better understand workflow and business operations.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Participated in training sessions to stay updated on product information and company policies.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shift Leader
Nandos Peri Peri
1100 Fleet Street, Baltimore, Maryland 21202
03.2018 - 05.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Demonstrated leadership skills by communicating the teams' needs and concerns to my supervisor.
Education
Bachelor of Science - Psychology
Trinity Washington University
Washington, DC06.2025
High School Diploma -
Baltimore City College
Baltimore, MD06.2018
Skills
- Quantity calculations
- Warehouse Logistics
- Assembly and production
- Cycle counting
- Product verification
- Inventory counting
- Order picking and processing
- Quality Control
- Cash handling
- Guest Service
- Customer support and assistance
- MS Office
- Retail store support
- Write/read Spanish at a intermediate level
Timeline
Warehouse Associate 1
Amazon
09.2023 - 07.2024
Store Associate
Royal Farms
07.2022 - 03.2023
Shift Leader
Nandos Peri Peri
03.2018 - 05.2022
Bachelor of Science - Psychology
Trinity Washington University
High School Diploma -
Baltimore City College