Summary
Overview
Work History
Education
Skills
Timeline
Generic

Najah Berry

Las Vegas

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

Front End Cashier

Lowes Home Improvment
Las Vegas
06.2024 - Current
  • Processed customer transactions accurately and efficiently at a leading home improvement retailer.
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Maintained cleanliness and organization of checkout area to ensure smooth operations.
  • Handled cash, credit, and returns while ensuring compliance with company policies.
  • Trained new cashiers on checkout procedures and customer interaction techniques.
  • Resolved customer complaints promptly to maintain a positive shopping experience.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Supervised cashiers and managed daily cash operations.
  • Trained staff on register procedures and customer service techniques.
  • Resolved customer inquiries and issues in a timely manner.
  • Ensured compliance with company policies and cash handling protocols.

Install Support

3 Day Blinds
Las Vegas
08.2022 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained accurate case files and documentation for compliance purposes.
  • Participated in team meetings to discuss case progress and strategies.

Retention Specialist

Vivint Home Security
Las Vegas
05.2020 - 08.2022
  • Analyzed customer feedback to identify retention trends and improve engagement strategies.
  • Developed personalized communication plans to enhance customer satisfaction and loyalty.
  • Collaborated with cross-functional teams to streamline support processes for clients.
  • Monitored account activity to proactively address potential cancellations or issues.
  • Resolved disputes by providing timely solutions and maintaining positive relationships with clients.

Education

Paralegal Certification - Paralegal Studies

Penn Foster College
Scottsdale, AZ
03.2017 - 06.2018

James Madison Academic Campus
Milwaukee, WI

Skills

  • Customer service
  • Checkout procedures
  • Cash handling
  • Transaction processing
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration

Timeline

Front End Cashier

Lowes Home Improvment
06.2024 - Current

Install Support

3 Day Blinds
08.2022 - Current

Retention Specialist

Vivint Home Security
05.2020 - 08.2022

Paralegal Certification - Paralegal Studies

Penn Foster College
03.2017 - 06.2018

James Madison Academic Campus
Najah Berry