Najah De’nay Kegler
Marietta
Summary
Customer-focused sales and operations professional with strong experience in relationship-building, needs-based selling, and service-driven results. Proven ability to communicate clearly, build trust quickly, and meet performance goals in fast-paced, high-accountability environments. Background includes leadership roles, compliance-focused operations, and security experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Forces (Part-Time)
United States Air Force
01.2024 - Current
- Enforce security procedures and ensure safety compliance
- Communicate clearly and professionally with personnel and the public
- Demonstrate reliability, integrity, and accountability
- Trustworthiness and credibility
- Policy adherence (critical for regulated industries like power/energy)
- Calm, confident communication
Unit Manager
Waffle House
01.2023 - 01.2026
- Delivered consistent customer engagement, identifying needs and ensuring satisfaction in a high-volume environment
- Built rapport with diverse customers, resulting in repeat business and positive experiences
- Led and motivated teams to meet operational and service performance goals
- Resolved customer concerns through effective communication and solution-oriented approaches
- Managed scheduling, workflow, and compliance with company standards
- Daily face-to-face customer interaction
- Persuasive communication and problem-solving
- Performance accountability and goal execution
Catering Assistant
Events by Gaz
01.2023 - 01.2026
- Interacted directly with clients during private and corporate events
- Assisted with service execution while maintaining a polished, professional image
- Adapted quickly to client needs and last-minute changes
- Client-facing professionalism
- Relationship management
- Upselling awareness and service customization
Kitchen Manager
Cru Lounge
Alpharetta
01.2021 - 01.2023
- Coordinated operations while maintaining strong communication with staff and customers
- Ensured strict adherence to health, safety, and operational regulations
- Balanced quality, speed, and customer expectations in a premium service environment
- Supported business efficiency and customer satisfaction
- Compliance-driven mindset (critical for utility sales)
- Professional representation of a brand
- High-pressure decision-making
Education
Diploma -
Parkland High School
Skills
- Consultative & Needs-Based Sales
- Customer Relationship Management
- Clear Communication & Objection Handling
- Trust & Rapport Building
- Goal & Performance Driven
- Compliance & Policy Adherence
- Time Management & Territory Coverage
- Safety & Professional Conduct
Certification
ServSafe Food Protection Manager Certification
Timeline
Security Forces (Part-Time)
United States Air Force
01.2024 - Current
Unit Manager
Waffle House
01.2023 - 01.2026
Catering Assistant
Events by Gaz
01.2023 - 01.2026
Kitchen Manager
Cru Lounge
01.2021 - 01.2023
Diploma -
Parkland High School