Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Najah King

Powder Springs,GA

Summary

Empathetic and dedicated healthcare professional with extensive experience in customer service and patient interaction. Proven ability to make outbound calls, schedule appointments, and provide compassionate support to patients. Adept at navigating healthcare systems, adhering to schedules, and maintaining confidentiality. Seeking to leverage skills and passion for healthcare.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kelly Connect
Atlanta, GA
07.2020 - 07.2024
  • Developed positive relationships with customers through friendly interactions.
  • Maintained accurate data entry and managed electronic records efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Administered surveys to gather patient feedback, contributing to continuous improvement of services.
  • Provided clear information on benefits and insurance, addressing patient inquiries with empathy and professionalism.

Healthcare Customer Service Representative

United Healthcare Group
Atlanta, GA
04.2018 - 06.2020
  • Empathetic and dedicated healthcare professional with extensive experience in customer service and patient interaction. Proven ability to make outbound calls, schedule appointments, and provide compassionate support to patients. Adept at navigating healthcare systems, adhering to schedules, and maintaining confidentiality. Seeking to leverage skills and passion for healthcare in a remote position with United Healthcare Group.
  • Compiled reports on patient visits for management review as needed.
  • Developed strategies for improving customer experience while maintaining compliance standards.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Verified patient demographic information in order to ensure accuracy of data entry.

Education

Associate of Arts - Sociology

Gordon State College
Barnesville, GA
12-2022

High School Diploma -

Mceachern High School
Powder Springs, GA
05-2019

Skills

  • Outbound Communication
  • Patient and Customer Outreach
  • Healthcare Appointment Scheduling
  • Benefits and Insurance Information Assistance
  • Survey Administration
  • Data Entry and Computer Navigation
  • Proficiency with Microsoft Outlook and Word
  • Excellent Oral and Written Communication
  • Compassionate and Patient-Focused Attitude

Languages

English
Full Professional

Certification

  • CPR certified (Red Cross)

Timeline

Customer Service Representative

Kelly Connect
07.2020 - 07.2024

Healthcare Customer Service Representative

United Healthcare Group
04.2018 - 06.2020

Associate of Arts - Sociology

Gordon State College

High School Diploma -

Mceachern High School

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Najah King