SHOMALI IFIDON
Lutz
Summary
Detail-oriented Insurance Support Specialist with over 3 years in high-volume environments. Skilled in client communication, problem resolution, and policy support. Holds Florida 4-40 Customer Representative License and licensed in health insurance. Committed to enhancing customer satisfaction and streamlining administrative processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
Acceptance Insurance
12.2025 - Current
- Assisted clients with policy updates, renewals, and payment processing to maintain coverage continuity
- Provided customer support for insurance policies, billing, and coverage inquiries, ensuring clarity and satisfaction
- Delivered professional and empathetic service in fast-paced insurance environment, fostering positive customer relationships
- Maintain accurate customer records and ensure compliance with company standards
Front End Representative
Walmart
01.2025 - 12.2025
- Delivered high-volume customer service, ensuring positive experiences in fast-paced retail environment
- Processed payments, returns, and customer inquiries accurately, enhancing customer trust
- Resolved customer concerns swiftly, fostering satisfaction and loyalty
- Support daily store operations while maintaining organized workspaces
Licensed Health Insurance Agent
HealthInsurance.com
05.2024 - 12.2024
- Advised clients on Medicare Advantage plan selection to align with specific healthcare and financial requirements
- Handled inbound and outbound calls to clarify coverage options and facilitate enrollment processes
- Maintained accurate client records and updated Medicare systems
- Ensured compliance with insurance regulations and company standards
- Delivered continuous client support to foster long-term relationships and increase client satisfaction
Outbound Auto Account Manager
Mid Atlantic
07.2023 - 04.2024
- Managed client accounts and payment schedules, ensuring accuracy and timely updates
- Conducted regular outreach to enhance client engagement and satisfaction
- Clarified programs and services for senior clients, facilitating informed decision-making
- Explained programs and services clearly to senior clients
Education
High School Diploma -
Skills
- Sales Techniques
- Customer Service
- Client Support
- Inbound Communication
- Outbound Communication
- Sales Support
- CRM Systems
- Data Entry Accuracy
- Record Maintenance
- Multitasking
- Problem Solving
- Conflict Resolution
- Clear Written Communication
- Verbal Communication
- Policy Compliance
Certification
- Florida 4-40 Customer Representative License
- Florida Health Insurance License 2-40
Timeline
Sales and Service Representative
Acceptance Insurance
12.2025 - Current
Front End Representative
Walmart
01.2025 - 12.2025
Licensed Health Insurance Agent
HealthInsurance.com
05.2024 - 12.2024
Outbound Auto Account Manager
Mid Atlantic
07.2023 - 04.2024