Najah Moore
Wilmington,DE
Summary
Detail-oriented professional with experience in healthcare, banking, customer service, and human resources. Skilled in phlebotomy, patient care, fraud investigation, and administrative support. Proven ability to manage sensitive information, communicate effectively with clients and patients, and maintain compliance with safety and privacy regulations. Background includes military service, demonstrating strong discipline, organization, and teamwork. Dedicated to providing efficient service and maintaining high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Bio Life Plasma
Newark, Delaware
05.2025 - 01.2026
- Collected blood samples using proper phlebotomy techniques and safety protocols.
- Maintained cleanliness and organization of the blood draw area and equipment.
- Educated donors on the donation process and post-donation care.
- Recorded donor information accurately in electronic health records system.
- Monitored donor vital signs during and after the donation process.
- Ensured compliance with state regulations and internal policies for safety.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
Front Desk Receptionist
Eye Center of Delaware
Wilmington, Delaware
01.2025 - 05.2025
- Greeted patients warmly and ensured a positive first impression.
- Managed appointment schedules using the clinic's scheduling software.
- Answered phone calls and addressed patient inquiries promptly.
- Coordinated with medical staff to ensure smooth patient flow.
- Maintained front desk organization and cleanliness throughout the day.
- Assisted patients with completing necessary forms and paperwork accurately.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed basic bookkeeping and document filing.
Account Manager-
The Facilities Group
Tampa, FL
03.2024 - 12.2024
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Utilized problem-solving skills when dealing with difficult customers.
- Provided training and guidance to new Account Managers.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Renewed existing accounts by building relationships with clients.
- Listened to customer needs to identify and recommend best products and services.
- Prepared monthly financial statements for each account.
- Negotiated contracts with clients to maximize profitability.
- Negotiated pricing and terms with existing vendors on behalf of the company.
- Assisted in the development of policies and procedures related to vendor oversight.
- Tracked contract renewals, expirations, amendments, and terminations.
- Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
- Facilitated payment processes for approved invoices from vendors.
- Managed inventory and supplies to ensure materials were available when needed.
Fraud Analyst
Bank of America
Newark, DE
01.2022 - 02.2024
- Organized Fraud Analyst with the investigative and reconciliation skills to efficiently identify and resolve issues of fraud and embezzlement
- Adept at monitoring and reviewing institutional transactions, reconciling customer accounts to identify fraud, and validating transactions
- Specializes in conducting in-depth investigations of international transactional fraud.
- Monitored institutional and customer transactions for suspicious activity, flagged certain transactions, and accounts.
- Conducted in-depth investigations of flagged transactions and accounts, including origin investigations, validating transactions, and account reconciliation.
- Developed and managed internal controls to reduce fraudulent activity
- Monitored transactions, identified and flagged suspicious activity and canceled fraudulent activity.
Human Resources Specialist
United States Armed Forces (Military)
Fort Hood, TX
12.2017 - 12.2021
- Provide personnel support and assistance while working in the Military Intelligence Brigade Level Human Resources Office (S1) servicing all divisions of the HHC Sustainment Brigade
- Prepared and processed recommendations for awards and decoration
- Prepared and monitored request for promotions, and arranged and conducted promotion/award ceremonies, to include promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for Soldiers on local promotion standing lists and processed centralized and decentralized promotion and reduction actions IAW AR 600-8-19
- Monitored and slotted line duty roles for personnel accounting and strength management using military personnel (MILPER) database to include temporary duty and travel, personnel processing, personnel Security Clearances, training and reassignment, retention, and special pay
- Evaluated personnel qualifications for special assignment
- Prepared and processed requests for transfer or reassignment, and transition processing, meal cards, training Soldier support files, and unit administration to include identification cards, tags, and leave and passes
- Prepared and maintained officer and personnel records
- Prepared and reviewed personnel casualty documents
- Processed personnel for-Processed and monitored suspension of favorable personnel actions and discharges of personnel
- Held and conducted training meetings
Sales Associate
Sneaker Villa
Wilmington, DE
01.2016 - 12.2016
- Encourage quality purchases and investments, Organize and maintain store appearance, cashier
- Handled returns and exchanges according to company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collaborated with supervisors and other personnel in order to meet production goals efficiently.
AFE Associate
Amazon Fulfillment Center Warehouse
Middletown, DE
05.2015 - 12.2016
- Package handling and shipping, inventory accuracy, accession, and process.
- Assist with training new hires during peak season.
CNA Student
Potomac Job Corps Center
Washington, DC
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Provided emotional support to patient and family members.
- Encouraged patient participation in therapeutic activities such as walking, stretching exercises, or physical therapy sessions.
- Supplied, collected, and emptied patient bedpans on a frequent basis.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Reminded patients to take prescribed medications or nutritional supplements.
- Answered call lights promptly to assess needs of patients.
- Provided physical support to assist patients with bathing, dressing, and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Education
Some College (No Degree) -
Central Texas College
Killeen, TX01-2020
DIPLOMA -
CHRISTIANA HIGH SCHOOL
NEWARK, DE10-2014
Skills
- Conflict resolution
- Customer service
- Communucation skills
- Organization
- Flexibility
- Team work
- Leadership
- Knowledge of Microsoft Word/Excel
- Time management
- Blood collection techniques
- Problem solving
- Attention to detail
References
References available upon request.
Timeline
Phlebotomist
Bio Life Plasma
05.2025 - 01.2026
Front Desk Receptionist
Eye Center of Delaware
01.2025 - 05.2025
Account Manager-
The Facilities Group
03.2024 - 12.2024
Fraud Analyst
Bank of America
01.2022 - 02.2024
Human Resources Specialist
United States Armed Forces (Military)
12.2017 - 12.2021
Sales Associate
Sneaker Villa
01.2016 - 12.2016
AFE Associate
Amazon Fulfillment Center Warehouse
05.2015 - 12.2016
CNA Student
Potomac Job Corps Center
Some College (No Degree) -
Central Texas College
DIPLOMA -
CHRISTIANA HIGH SCHOOL