Antonia Johnson
Richmond,VA
Summary
Customer Service professional with over six years of experience responding to inquiries and providing solutions in fast paced environments. Possess skills necessary to help support your company vision through excellent service and proficient use of software and telephone etiquette. Possesing strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Bon Secours Mercy Health
900 Bon Secours Drive
06.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Handled insurance verification tasks using Atlas and Epic to validate patient insurance information.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reduced patient wait times by implementing effective appointment scheduling system.
Phlebotomy Lab Assistant
HCA Healthcare Inc.
Richmond, VA
10.2023 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Prepared samples for analysis by performing complex sample preparation tasks.
Donor Center Technician
Octapharma Plasma Center
Richmond, VA
01.2023 - 12.2023
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Set up, maintained and verified sterility of lab equipment and tools.
Nurse Aide
Graceful Hearts
Richmond, VA
12.2018 - 08.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Kept accurate records of patients' care, condition, and progress.
- Scheduled and accompanied client to medical appointments.
Cashier
Fresh to Frozen
Midlothian, VA
11.2015 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School - General Studies
MEADOWBROOK HIGH SCHOOL
06.2021
Licensed phlebotomy technician certification -
MEDICAL EDUCATORS
10.2022
Skills
- Customer Service
- Credit
- Collections
- Excellent communication skills
- Conflict Resolution
- Effective Communication
- Venipuncture
- Recording and labeling samples
- Knowledge of blood test
- Clerical administration
- Multitasking
- Medical terminology
- Order of draw
- Data entry
- Paperwork processing
- Pediatric phlebotomy
- Appointment scheduling
- Patient monitoring
- Electronic Systems Operation
- Live chat support
- Conflict resolution and problem solving
- De-escalation techniques
- Customer communications
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Bon Secours Mercy Health
06.2024 - Current
Phlebotomy Lab Assistant
HCA Healthcare Inc.
10.2023 - Current
Donor Center Technician
Octapharma Plasma Center
01.2023 - 12.2023
Nurse Aide
Graceful Hearts
12.2018 - 08.2020
Cashier
Fresh to Frozen
11.2015 - 12.2018
Licensed phlebotomy technician certification -
MEDICAL EDUCATORS
High School - General Studies
MEADOWBROOK HIGH SCHOOL