Summary
Overview
Work History
Education
Skills
Timeline
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Najah Young-Taylor

Newark,DE

Summary

Resourceful professional in telecommunications management, known for high productivity and efficient task completion. Specialized skills include advanced multi-line switchboard operation, effective call routing, and rapid problem resolution. Excel in communication, listening, and organizational abilities, ensuring seamless operations and exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Barista

Planet Smoothie
Newark, DE
05.2023 - Current
  • - Greet customers with a friendly and professional demeanor.
  • Assist guests in selecting menu items, providing information about ingredients, and customization options.
  • Supported highest standards of conduct and service to support company reputation.
  • Coordinated with suppliers to ensure the timely delivery of inventory.
  • Communicate effectively with coworkers and management to address issues, or fulfill customer requests.

Administrative Assistant

Omap Photography
Philadelphia, PA
10.2022 - 06.2024
  • Schedule and confirm client appointments, including photoshoots, consultations, and follow-ups.
  • Serve as the primary point of contact for client inquiries, providing information about services, pricing, and availability.
  • Assist clients with contracts, paperwork, and order processing.
  • Handle email and phone correspondence, routing messages to appropriate team members as needed.
  • Assist with basic troubleshooting of studio systems, such as booking software, or printers.

Call Center Representative

Dynata
Philadelphia, PA
06.2021 - 08.2022
  • Conduct phone surveys with participants, adhering to provided scripts and guidelines.
  • Verify and validate participant responses to ensure high-quality data.
  • Identify and flag incomplete or inconsistent responses.
  • Utilize company tools and software to manage call queues, input responses, and track progress.

Education

High School Diploma -

Charter High School For Architecture & Design
Philadelphia
06-2020

Some College (No Degree) - Journalism And Mass Communication

Clarion University of Pennsylvania Online
Clarion, PA

Skills

  • Quality Assurance
  • Customer Support
  • Problem Solving
  • Time Management
  • Communication
  • Data Entry
  • Computer Software
  • Information Research
  • Cash Management
  • Report Writing
  • Presentation Development

Timeline

Barista

Planet Smoothie
05.2023 - Current

Administrative Assistant

Omap Photography
10.2022 - 06.2024

Call Center Representative

Dynata
06.2021 - 08.2022

High School Diploma -

Charter High School For Architecture & Design

Some College (No Degree) - Journalism And Mass Communication

Clarion University of Pennsylvania Online

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Najah Young-Taylor