Najai West Wormley
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Administrative Clerk
ALDANA SERVICES
09.2023 - 12.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Communicated with customers via phone and email to confirm appointments and respond to inquiries.
Cleaning Team Leader
MaidLuxe
06.2023 - 08.2023
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, shift reports, and other business documentation.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
SUPERVISOR
U.S ARMY, ARMY
02.2022 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Evaluated employee performance and coached and trained to improve weak areas, resulting in 3 out of 4 Soldiers receiving promotions to the next rank.
- Responsible for over $350,000 worth of vehicles, tools, and equipment with zero reported losses or damages.
- Coordinated and planned maintenance schedules for over 15 tracked vehicles, resulting in vehicles being 100% mission capable.
- Entered and maintained departmental records in company database.
VEHICLE MECHANIC
US Army
07.2019 - 04.2023
- Ordered parts and supplies from suppliers when bench stock levels dropped below threshold or when broken parts required replacement, this resulted in parts consistently being available.
- Diagnosed engine, suspension, brake, transmission and other vehicle issues using special tools and diagnostic equipment.
- Worked on starting systems and electrical systems such as wiring harnesses, lights, batteries and communication systems.
- Corrected faults and maximized performance by rebuilding systems and individual components.
CREW MEMBER
T Swirl Crepes
09.2018 - 09.2019
- Preformed cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Trained new employees regarding company policies and food preparation procedures
- Took orders, prepared meals and collected payments.
- Collaborated with team members to complete orders.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
Team Leader
McDonald's
06.2016 - 04.2017
- Developed and coached employees to elevate skills and expertise.
- Established and maintained positive and productive vendor relationships.
- Created schedules and made adjustments to align to guest traffic and business needs.
- Planned merchandising and pricing workload, sales plans and promotions.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
DIPLOMA -
JAMES HILLHOUSE HIGH SCHOOL
NEW HAVEN, CTCPR & AED CERTIFICATION - undefined
Ford Technicians Of Tomorrow - Automotive Mechanics
Central Texas College
Killeen, TX04.2023
DISTRIBUTED LEADERS COURSE - LEADERSHIP
US ARMY
Fort Hood, TX2022
ADVANCED INDIVIDUAL TRAINING - ARTILLERY TRACKED VECHICLE MECHANICS
US ARMY ORDANCE SCHOOL
Fort Lee, VA2020
BASIC COMBAT TRAINING - US ARMY BASIC COMBAT TRAINING
US ARMY BASIC COMBAT TRAINING
Fort Sill, OK2019
Skills
- Cash Management
- Supervising
- Product and Service Sales
- Customer service (4 years)
- Supplies Monitoring and Restocking
- Technical Proficiency
- Scheduling and Calendar Management
- Filing Systems
Additional Information
- ACHIEVEMENTS & AWARDS MECHANIC BADGE ARMY ACHIEVEMENT MEDAL ARMY GOOD CONDUCT MEDAL DRIVERS BADGE
Timeline
Administrative Clerk
ALDANA SERVICES
09.2023 - 12.2023
Cleaning Team Leader
MaidLuxe
06.2023 - 08.2023
SUPERVISOR
U.S ARMY, ARMY
02.2022 - 04.2023
VEHICLE MECHANIC
US Army
07.2019 - 04.2023
CREW MEMBER
T Swirl Crepes
09.2018 - 09.2019
Team Leader
McDonald's
06.2016 - 04.2017
DIPLOMA -
JAMES HILLHOUSE HIGH SCHOOL
CPR & AED CERTIFICATION - undefined
Ford Technicians Of Tomorrow - Automotive Mechanics
Central Texas College
DISTRIBUTED LEADERS COURSE - LEADERSHIP
US ARMY
ADVANCED INDIVIDUAL TRAINING - ARTILLERY TRACKED VECHICLE MECHANICS
US ARMY ORDANCE SCHOOL
BASIC COMBAT TRAINING - US ARMY BASIC COMBAT TRAINING
US ARMY BASIC COMBAT TRAINING
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