Najanae Akom
Phoenix,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Teacher
Albina Head Start
08.2019 - 03.2023
- Created lessons and online testing materials to facilitate remote learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Customer Service Representative
GiftTree
08.2018 - 01.2020
- Developed and updated databases to handle customer data.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted available products and services to customers during service, account management, and order calls.
- Cross-trained and backed up other customer service managers.
Dispatcher
Huntleigh
01.2018 - 12.2019
- Monitored vehicle locations to coordinate timely arrivals.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Scheduled deliveries and pickups according to customer needs.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Utilized customer feedback to improve customer service.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Oregon State University
Corvallis, OR06.2026
Evergreen High School
Vancouver, WA06.2019
Skills
Excellent oral and written communication skills
Analytical problem-solving skills
Exceptional interpersonal skills
Advanced computer skills
- Group and Individual Instruction
- Microsoft Excel
- Team Development
- Behavioral Skills Development
- Documentation
Timeline
Teacher
Albina Head Start
08.2019 - 03.2023
Customer Service Representative
GiftTree
08.2018 - 01.2020
Dispatcher
Huntleigh
01.2018 - 12.2019
Oregon State University
Evergreen High School
Similar Profiles
Everett MartinEverett Martin
Janitor at Albina Head StartJanitor at Albina Head Start
Ella FultonElla Fulton
Center Supervisor at Waccamaw EOC, Inc Head Start/ Early Head StartCenter Supervisor at Waccamaw EOC, Inc Head Start/ Early Head Start
Mariah CloudMariah Cloud
Infant-Toddler Teacher at Leech Lake Early Head Start/Head StartInfant-Toddler Teacher at Leech Lake Early Head Start/Head Start