Najat Annab
Hilliard,OH
Summary
- Fluent in Arabic, French, and English, with proven expertise in cross-cultural communication. Enhanced outcomes through effective interpretation, ensuring clarity and understanding in multiple work place settings.
- Reliable and adaptable professional with a strong background in interpretation and customer service. Skilled in problem-solving and active listening.
- Classroom Management: Keep students focused, organized, and on task.
- Lesson Planning: Creates easy‑to‑follow, engaging lessons for different learners.
- Student Support: Helps students understand material and improve with gentle, clear guidance.
Overview
30
30
years of professional experience
Work History
Interpreter
Access 2 Interpreters
Columbus, OH
08.2019 - Current
- Facilitated effective communication between clients and service providers using Arabic/English languages.
- Ensured accurate interpretation of complex information to promote understanding among patients/health care providers.=
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
Customer Service Associate
JCPenney
Dublin, OH
09.2015 - 02.2020
- Assisted customers with product inquiries and service issues, ensuring timely resolutions.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Maintained product displays and inventory levels, supporting merchandising initiatives.
- Trained new associates on customer service protocols and company policies to ensure consistent service delivery.
- Collaborated with team members to streamline processes, improving overall store operations and customer satisfaction.
- Managed returns and exchanges efficiently, enhancing customer experiences while adhering to company guidelines.
- Led initiatives to improve service quality, resulting in increased positive customer feedback and loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines.
- Fostered positive team environment.
Caregiver/Personal Assistant
Brookdale Senior
Columbus, OH
08.2017 - 06.2018
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to prescribed schedules and protocols.
- Monitored residents' health conditions, documenting changes and reporting to nursing staff promptly.
Custodial Worker
OSU Main Campus
Columbus, OH
02.2001 - 01.2014
- Maintained cleanliness and sanitation of assigned facilities, adhering to safety protocols.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Conducted routine inspections and reported maintenance needs to ensure optimal facility conditions.
- Trained new custodial staff on operational procedures and safety practices to enhance team effectiveness.
Optician/Sales Representative
Gharb Optical
Morocco
01.1999 - 09.2000
- Provided personalized optical consultations to assess patient needs and recommend appropriate eyewear solutions.
- Utilized advanced lens fitting techniques to ensure optimal vision correction and comfort for clients.
- Managed inventory of frames and lenses, maintaining organized displays and ensuring availability of popular styles.
- Conducted quality control checks on eyewear prescriptions, ensuring accuracy before client delivery.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Teaching Assistant Program Coordinator
The Birds Daycare Center
Morocco
06.1996 - 10.1998
- Owned and Operated a learning center: providing safe, nurturing care for young children.
- Tutored students from preschool to 6th grade in reading, writing, math, and homework support.
- Supervised daily operations, and managed employees to ensure a safe, organized environment.
- Offered personalized one‑on‑one tutoring to help students strengthen skills, build confidence, and improve academic performance.
- Assisted lead educators in implementing daily lesson plans and activities.
- Supported classroom management by fostering a positive learning environment.
- Adapted instructional materials to meet diverse learning needs of children.
- Monitored student progress and provided feedback to enhance educational outcomes.
- Developed engaging educational games that promoted cognitive skills and social interaction.
- Collaborated with parents to discuss child development and address concerns.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom activities, tutoring, and reviewing work.
Education
Bachelor of Arts - Arabic Literature And Arts
Ibn Tofail University
Morocco1997
Skills
- Professional ethics
- Work Place confidentiality
- Cross-cultural communication
- Arabic/French/ English fluency
- Intercultural sensitivity
- Interpretation
- Excellent communication
- Time management
- Teamwork and collaboration
- Ethical codes adherence
- Reliability
- Adaptability and flexibility
- Cultural understanding
- Problem Solving Skills
- Hard working and fast-learner employee
Timeline
Interpreter
Access 2 Interpreters
08.2019 - Current
Caregiver/Personal Assistant
Brookdale Senior
08.2017 - 06.2018
Customer Service Associate
JCPenney
09.2015 - 02.2020
Custodial Worker
OSU Main Campus
02.2001 - 01.2014
Optician/Sales Representative
Gharb Optical
01.1999 - 09.2000
Teaching Assistant Program Coordinator
The Birds Daycare Center
06.1996 - 10.1998
Bachelor of Arts - Arabic Literature And Arts
Ibn Tofail University