Najat Garrich
Doha
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Doha with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Detail-oriented Tour Operator with a passion for sharing the history with guests. Drives sales through excellent customer service skills.
Overview
24
24
years of professional experience
Work History
Tour Guide
Freelancer
11.2022 - Current
- Preparing, organising, and leading tour groups of different number of tourists
- Ability to prepare and deliver tours according to guests requirements
- Confident and engaging public speaker
- Understanding different languages and cultures
Receptionist – Admin Service Assistant
Intelligent Office, Clarke Willmott LLP
11.2013 - 04.2019
- Front of house for customer’s service, admin support to Lawyers and PAs
- Receptionist and Hospitality, face to face interaction with clients
- Organising and coordinating all aspects of client functions
- Answering phone queries and completing general administrative tasks
Administrative
PREINSTELCLIMA SL
01.2013 - 01.2019
- Administrative, Accounting, Sales and Customer Service at Preinstelclima
- Sole person in charge of handling customers orders, organising installations of items purchased, dealing with customer complaints.
- Billing and book keeping
- Managing and organising all the installations
Administrative Assistant – Sales Representative
DECORACION MONTE SA, Hospitalet de llobregat
06.2004 - 05.2006
- Front of house service for customers, fielding customer queries and preparing orders and quotations
- Telephone and e-mail support, responding to queries and processing orders
- Providing after sales service
- Responsible for invoicing and filing
- Scheduling and organising production tasks to ensure timely delivery of customer orders
Administrative Assistant
DISTRIBUCIONES CERYGRES SA, Molins de Rei
09.1999 - 06.2004
- Receiving multiple calls on switchboard
- Organising managers’ diary, schedule and verify meetings and appointments
- Filing documents and correspondence
- Promoted to customer service officer in sales department providing technical support and assistance
- Processing telephone sales and customer orders, providing information on delivery dates
- Performance of order entry, follow-up to ensure fulfilment of orders, invoicing and billing tasks
- Dealing with suppliers and sales representatives
Education
General Tour Guiding Training / TG License
QATAR TOURISM
Doha11.2022
Digital Marketing
Online
Doha12.2022
Administrative - Accounting
SALESIANS SANT VICENC
Barcelona06.2001
CFGM Marketing - Marketing
Salesians Sant Vicenc
Barcelona06.1999
Kindergarten – Children education - Early Years Education
Salesians Sant Vicenç
Barcelona06.1998
Skills
- Motivated and experienced multilingual office professional with over 13 years’ experience in accounting, sales and customer services roles seeking opportunities in the travel and tourism industry
- Navigational Skills
- Customer Engagement
- Guest Satisfaction
- Ability to implement and follow office procedures
- Administrative, accounting, sales and customer service experience
- Ability to process confidential information
- Ability to perform with a high level of customer service
- Ability to handle phone calls, email, and fax, deal with suppliers, process orders
- Sage, SAP, ELITE, Microsoft Word, Excel, Outlook, Data – Entry and Internet
Languages
Spanish, English
Native language
Catalan
Proficient
C2
Arabic
Intermediate
B1
Timeline
Tour Guide
Freelancer
11.2022 - Current
Receptionist – Admin Service Assistant
Intelligent Office, Clarke Willmott LLP
11.2013 - 04.2019
Administrative
PREINSTELCLIMA SL
01.2013 - 01.2019
Administrative Assistant – Sales Representative
DECORACION MONTE SA, Hospitalet de llobregat
06.2004 - 05.2006
Administrative Assistant
DISTRIBUCIONES CERYGRES SA, Molins de Rei
09.1999 - 06.2004
General Tour Guiding Training / TG License
QATAR TOURISM
Digital Marketing
Online
Administrative - Accounting
SALESIANS SANT VICENC
CFGM Marketing - Marketing
Salesians Sant Vicenc
Kindergarten – Children education - Early Years Education
Salesians Sant Vicenç