Najemba Ferrus
Chicago,IL
Summary
Experienced professional with 7 years of dedicated customer service expertise. Results-driven and passionate, skilled at planning and streamlining administrative tasks to achieve targets. A clear communicator with the ability to work independently and collaborate effectively with colleagues.
Overview
14
14
years of professional experience
Work History
Independent Contractor - Uber Driver
01.2018 - Current
- Ensured the cleanliness and comfort of the vehicle for passengers
- Maintained a courteous and professional demeanor with customers
- Drove defensively, adhering to traffic laws, and updated paperwork regularly.
Clerk Associate
United States Postal Service
04.2016 - 12.2020
- Conducted data entry tasks efficiently
- Sorted mail, including packages, and maintained shipping records
- Operated office equipment and tracked mail arrivals
- Managed disposal of junk mail and prepared documents for shipping.
Customer Associate
Prospect International Inc
O'Hare International Airport
07.2013 - 11.2015
- Processed customer payments and balanced cash boxes with precision
- Issued tickets to customers and directed them to appropriate airlines
- Maintained meticulous records of transactions and invoices.
Office Assistant
United African Organization
Chicago, IL
01.2010 - 03.2013
- Answered and redirected phone calls, maintaining professional communication standards
- Assisted 521 families and individuals in sourcing resources
- Collected and entered data, updating a database of over N/A
- Compiled weekly and monthly reports summarizing office activities.
Education
General Education -
Lira Town College, Uganda
Diploma in Political Science -
Uganda Martyrs University
11.2009
Skills
- Proficient in meeting tight deadlines and excellent time management skills
- Strong record-keeping management and reporting abilities
- Comprehensive understanding of data protection practices
- Proficiency in Microsoft Word and Excel
- Excellent time management skills
- Client Relationship Building
- Workload Management
- Safety Compliance
- Excellent collaboration and communication skills
- Project Management and problem solving skills
License
Life and Health Insurance License
Timeline
Independent Contractor - Uber Driver
01.2018 - Current
Clerk Associate
United States Postal Service
04.2016 - 12.2020
Customer Associate
Prospect International Inc
07.2013 - 11.2015
Office Assistant
United African Organization
01.2010 - 03.2013
General Education -
Lira Town College, Uganda
Diploma in Political Science -
Uganda Martyrs University