Andrew Byrne
Cincinnati,OH
Summary
With over eight years of experience in customer assistance roles, I am a professional and motivated worker with exceptional communication skills. Throughout my career, I consistently demonstrate a strong dedication to meeting individual needs and ensuring customer satisfaction. My adaptability and organizational skills have allowed me to excel in various sectors, while my problem-solving abilities enable me to effectively resolve challenges.
Overview
8
8
years of professional experience
Work History
Rideshare/Independent Contractor
Uber
02.2016 - 12.2023
- Transported passengers to and from their respective destinations in a safe and cost-efficient manner
- Maintained verbal communication with riders in the hopes of making trips more comfortable
- Used appropriate yet assertive measures when dealing with unruly riders
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Online Retailer
Self-employed
04.2021 - 01.2022
- Operated a mail order service for the distribution of physical audio goods
- Ran a dedicated website, online storefront, and social media presence
- Picked, packed, and shipped orders with care and expedience
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Established relationships with suppliers to increase online product offerings.
- Utilized software to automate customer communication and order fulfillment.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Analyzed customer trends and provided insights to improve customer experience.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Created clear, precise and properly detailed product and service information on company website.
Warehouse Worker
UPS
01.2022 - 04.2022
- Receive shipments, unloading and sorting according to product type and scanning all barcodes into system before stocking
- Troubleshooting computer systems on production lines and shipping stations by ensuring products were labeled and packaged correctly
- Followed loss prevention procedures to troubleshoot a new Oracle based system
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean, orderly work environment free of hazards.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Operated equipment while observing standard safety procedures.
- Strapped items down over protective padding to secure throughout transportation.
Education
Some College - Psychology/Journalism
Northern Kentucky University
Highland Heights, KYSkills
- Data Entry: Experienced in accurate and efficient data entry across various platforms
- Communication: Strong verbal and written communication skills
- Technical Proficiency: Proficient in Microsoft Office Suite and Oracle-based systems
- Time Management: Effective time management skills with a focus on meeting deadlines
- Organizational Skills: Excellent organizational abilities to manage multiple tasks and projects simultaneously
- Microsoft Excel
- Record preparation
- Basic mathematics
- Punctual and dependable
- Typing speed of 41 WPM with an accuracy of 100%
Timeline
Warehouse Worker
UPS
01.2022 - 04.2022
Online Retailer
Self-employed
04.2021 - 01.2022
Rideshare/Independent Contractor
Uber
02.2016 - 12.2023
Some College - Psychology/Journalism
Northern Kentucky University