Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Morrow

Philadelphia,PA

Summary

Highly skilled professional with expertise in program coordination, patient service, and regulatory compliance, known for achieving high satisfaction ratings and optimizing workflows. Technically proficient in EPIC, Microsoft Office, and data management, with a strong commitment to patient privacy and adherence to health compliance standards. Recognized for adaptability, efficiency, and a solution-focused approach in dynamic healthcare and administrative environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Independent Contractor, Rideshare Driver

Lyft Corporate
06.2015 - Current
  • I maintain a 98% customer satisfaction rating by delivering prompt, courteous service and resolving issues efficiently.
  • I managed a high volume of ride requests with an average pickup time
  • I resolve conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
  • I develop strong communication skills while interacting with diverse groups of riders daily.

Patient Services Associate (Temporary)

Penn Medicine
11.2023 - 05.2024
  • Delivered 98% patient satisfaction through empathetic, efficient service and prompt handling of inquiries via EPIC.
  • Improved patient flow by reducing wait times by 15% with effective appointment management and check-in/out processes.
  • Ensured regulatory compliance and supported financial processes, contributing to operational efficiency.

Residency Education Coordinator (Temporary)

Jefferson Temp
09.2023 - 11.2023
  • Managed the Family & Community Medicine residency program, achieving 100% compliance with accreditation requirements.
  • Enhanced coordination by 20% through improved scheduling, workflow management, and seamless communication with faculty and residents.
  • Organized seminars and events, fostering effective communication and support for program trainees.

Customer Service Representative

Comcast Cable and Xfinity Internet
12.2017 - 04.2020
  • Exceeded customer service goals with a 95% resolution rate for technical and account-related inquiries.
  • Increased customer loyalty by 20% through product recommendations and education, reducing call-back rates by 15%.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

MVC Technician 1

State Of New Jersey Motor Vehicle Commission
11.2003 - 02.2014
  • Processed registrations, document verifications, and records with 100% accuracy, ensuring high customer satisfaction.
  • Verified identity documents and managed Temporary Visa Restriction processes, adhering to regulatory requirements.
  • Provided clear explanations of policies, contributing to improved service outcomes and positive customer feedback.

Education

Associate of Applied Science - Meical Technology

McCarrie Schools of Science And Technology
Philadelphia, PA

Skills

  • Technical Proficiency: Microsoft Office Suite (Word, Excel), EPIC, Scheduling Tools, Citrix
  • Data & Document Management: Skilled in accurate data entry, processing, and legal documentation management
  • Health Compliance: Knowledgeable in HIPAA, TJC, and other regulatory standards, ensuring adherence to patient privacy and safety protocols

Certification

Epic Certification - Schegistar Cadence, Epic Certification - Front Desk Cadence

Timeline

Patient Services Associate (Temporary)

Penn Medicine
11.2023 - 05.2024

Residency Education Coordinator (Temporary)

Jefferson Temp
09.2023 - 11.2023

Customer Service Representative

Comcast Cable and Xfinity Internet
12.2017 - 04.2020

Independent Contractor, Rideshare Driver

Lyft Corporate
06.2015 - Current

MVC Technician 1

State Of New Jersey Motor Vehicle Commission
11.2003 - 02.2014

Associate of Applied Science - Meical Technology

McCarrie Schools of Science And Technology

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Victoria Morrow